Andrew Williams
Katy
Summary
Results-driven Customer Ops Quality Analyst with a proven track record at Everon in enhancing quality processes and driving operational excellence. Skilled in data analysis and audit processes, I excel in fast-paced environments, fostering collaboration and supporting team development. Committed to continuous improvement and effective risk assessment to elevate customer service standards.
Overview
4
4
years of professional experience
Work History
Customer Ops Quality Anaylst
Everon
08.2025 - Current
- Monitor customer service agent to ensure company standards are being met
- Update company intranet learning center with current documentation and changes in processes and procedures
- Participated in weekly stand-up meetings to communicate progress and address challenges promptly.
- Supported training sessions for team members on best practices in quality assurance methodologies.
- Analyzed quality and performance data to support operational decision-making.
Associate II Customer Care
Everon
03.2022 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, COSkills
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
- Risk assessment
- Report creation
Timeline
Customer Ops Quality Anaylst
Everon
08.2025 - Current
Associate II Customer Care
Everon
03.2022 - 08.2025
Associate of Science - Business Administration
Colorado Technical University