ANDREW WILLIS
Houston
Summary
Dynamic Small Business Owner with a track record of high productivity and effective task management. Skilled in fostering customer relationships and enhancing service quality. Demonstrated abilities in communication, problem-solving, and adaptability. Focused on ensuring every customer interaction is positive and impactful.
Overview
19
19
years of professional experience
Work History
Small Business Owner
SELF
Houston
02.2023 - Current
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Checked cargo against shipping documents prior to departure from pick-up location and upon arrival at destination point.
- Responsible for keeping the interior and exterior of the truck clean at all times.
- Utilized street maps to plan and determine most efficient routes.
Maintenance Crew Member
Questionmark
San Francisco
10.2020 - 01.2023
- Replaced door handles and hinges when necessary for security purposes.
- Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
- Provided support to other crew members during large-scale maintenance tasks.
- Inspected and replaced light fixtures and bulbs.
- Responded to emergency repair requests promptly to minimize downtime.
WAREHOUSE ASSOCIATE
Serena & Lily
Vacaville
01.2019 - 10.2020
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Received deliveries, scanned packages, and updated orders in internal database.
MAINTENANCE WORKER/APARTMENT CLEANOUTS
LIKE NEW JANITORIAL SERVICES (FAMILY OWNED)
Vallejo
05.2006 - 06.2017
- Performed deep cleaning tasks such as carpet shampooing or window washing.
- Cleaned windows inside and outside the building according to safety protocols.
- Operated a variety of floor care machines such as buffers, burnishers, extractors, and sweepers.
- Stripped, sealed and polished floors.
- Cleaned building floors by sweeping, mopping or vacuuming.
Education
Associate of Arts - Business Administration
VIRGINIA UNIVERSITY OF LYNCHBURG
Lynchburg, VA01-2013
Associate of Arts - Business Management
DIABLO VALLEY COLLEGE
Pleasant Hill, CA05-2011
High School Diploma -
ALHAMBRA HIGH SCHOOL
Martinez, CA06-2008
Skills
- Customer service
- Cargo inspection
- Route planning
- Emergency response
- Equipment operation
- Quality control
- Problem solving
- Attention to detail
- Active listening
- Excellent communication
Timeline
Small Business Owner
SELF
02.2023 - Current
Maintenance Crew Member
Questionmark
10.2020 - 01.2023
WAREHOUSE ASSOCIATE
Serena & Lily
01.2019 - 10.2020
MAINTENANCE WORKER/APARTMENT CLEANOUTS
LIKE NEW JANITORIAL SERVICES (FAMILY OWNED)
05.2006 - 06.2017
Associate of Arts - Business Administration
VIRGINIA UNIVERSITY OF LYNCHBURG
Associate of Arts - Business Management
DIABLO VALLEY COLLEGE
High School Diploma -
ALHAMBRA HIGH SCHOOL
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