Andrew Wilson
Lancaster
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 16 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data analytics position. Ready to help team achieve company goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Universal Communications Technician
Comcast, Xfinity
01.2008 - Current
- Improved network efficiency by implementing and maintaining communication systems and equipment.
- Optimized system performance with regular testing, troubleshooting, and repairs of communication devices.
- Enhanced customer satisfaction by providing timely technical support for communication issues.
- Collaborated with team members to complete complex projects on time and within budget.
- Reduced downtime by promptly addressing and resolving technical issues related to communication systems.
- Repaired cut cable of various sizes and worked with color-coded wires and cables.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
- Responded to service requests during and after business hours.
- Installed wiring, cabling and networking hardware on customer premises.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
Server
Willow Valley Retirement Communities
09.2003 - 01.2008
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Inspected dishes and utensils for cleanliness.
Dish Washer
Millersville University
09.2001 - 05.2003
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Maintained a safe working environment by properly using and storing cleaning chemicals according to safety guidelines.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
- Exceeded health code standards with diligent attention to detail when cleaning all surfaces within the dishwashing area.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
Education
No Degree - Computer Networking
Harrisburg Area Community College
Harrisburg, PAHigh School Diploma -
Penn Manor High School
Millersville, PA06.2004
Skills
- Field installation
- High-speed internet installation
- Wireless communication installations
- Equipment upgrades
- Equipment Installation
- Telecommunications Systems
- Programming Languages
- Internet Technologies
- LAN and WAN Networks
- Wireless Communications
- SQL
- R Programming
Certification
Google Data Analytics Professional
https://coursera.org/share/bfeeb81f7ebbef540c82d9fb893fc9c2
Timeline
Universal Communications Technician
Comcast, Xfinity
01.2008 - Current
Server
Willow Valley Retirement Communities
09.2003 - 01.2008
Dish Washer
Millersville University
09.2001 - 05.2003
No Degree - Computer Networking
Harrisburg Area Community College
High School Diploma -
Penn Manor High School