Andrew Winscott

• Won 2023 Q2 Employee of the Quarter.
• Launched Periodic Review department in 90 days, creating processes to proactively identify struggling merchants before it is too late, and losses are realized.
• Took initiative to read 3 books on financial statement analysis to further professional growth.
• Taught financial statement analysis webinars to peers.
• Authored email scripts that convinced reluctant customers to change their mind and send financial documentation.
• Trained sales staff how to request financial documentation from customers, including scripts and follow-up methods.
• Reduced turnaround time for applications requiring additional documentation from 3-5 days to 1-3 days.
• Automated manual application submission process which resulted in 66% savings in time.
• Top contributor to company knowledge base with 69 articles. Covered wide variety of topics ranging from technical database procedures to effective communication.
• Delivered database migration from Salesforce to IRIS CRM 6 weeks ahead of schedule.

• Won monthly processing contest 10 times.
• Funded 702 loans for $190 million in volume in 16 months.
• Broke company funding record with 72 loans in one month.
• Developed and programmed Excel tracking spreadsheet to monitor over 20 different categories of loan processing in single screen shot.
• Consistently funded loans in as little as 13 calendar days.
• Aggressively managed pipeline size of up to 50 loans.

• Obtained real estate broker license.
• Files consistently graded as 100% accurate in pre-funding audit.
• Reduced time for initial file review from 2-4 days to 24 hours.

Credit Officer

• Created Credit Department and defined policies to work with Underwriting to approve applications pending for additional credit requirements.
• Shifted this responsibility away from Sales and Processing and placed it with Credit Officer who specialized in technical knowledge of documentation requirements, credit scoring, bank statement/tax return/financial statement analysis, and approval standards.
• Reduced amount of time to process accounts requiring additional credit documentation from 1+ weeks to 1-3 days.
• Improved Credit Officer closing ratio from less than 50% to 71%.
• Saved $6.8 million by identifying 52 fraud accounts.
• Established procedures in Credit Department by writing a 207-page policy & procedure manual, which reduced training time for new employees from 2-4 weeks to 1-2 weeks.

Processing Manager

• Replaced file flow that required touch points by 3-4 different Processors with file flow that placed responsibility with single Processor from start to finish, reducing turnaround time by 44%.
• Instituted quality control procedures which reduced error rates by 67%.
• Implemented phone recording verification procedures that eliminated the need for applicants to re-sign paperwork, saving 1-2 days in turnaround time.
• Created data entry skills test for Processing applicants.

Database Administrator

• Volunteered to serve as administrator of internal CRM database which receives over 95,000 monthly page views and over 3,800 monthly report/dashboard views.
• Administered billing notification e-mail blast to 3885 customers that reduced cancellations by 27%.
• Improved efficiency for end users by writing policies and procedures for Salesforce processes.