Andrew Wischropp
Winter Haven,United States
Summary
Motivated Youth Leader dedicated to educating our youth about God and His word. Experienced helping with several volunteer opportunities at church events, managing stations, as well as leading and teaching in the Youth Ministry and vacation Bible school. In-depth knowledge of theology and biblical studies paired with an encouraging personality to allow students to grow in their faith. Committed to developing creative ways to increase youth involvement and creating a safe learning environment. As well as, a dedicated follower of our Lord Jesus Christ.
Overview
9
9
years of professional experience
Work History
Merchandise Associate
Walmart
01.2022 - 05.2023
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
- Created attractive displays to promote items.
Technical Support Representative
Digital Monitoring Products
08.2020 - 01.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Submitted service tickets for equipment maintenance requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi or cellular.
Service Manager
Steak N Shake
03.2014 - 07.2020
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained several less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
Education
Bachelor of Arts - Biblical Studies
The Master's University
Santa Clarita, CA12.2025
High School Diploma -
OTC Middle College
Springfield, MO05.2014
Skills
- Sermons Preparation
- Writing
- Teaching
- Bible Studies
- Lead Prayers
- Troubleshooting and Assistance
- Experienced with learning applications
- MS Office Proficiency
- Apple products expert
- Youth Counseling
- Preaching
- Community Service
- Team Collaboration
Experience
- Teaching in youth ministry.
- Leading and teaching at Vacation Bible School.
- Volunteering at church events.
- Writing and preparing sermons.
- Leading and participating in Bible study.
- Organizing youth events.
References
- Derek Young, Church Member, 417-766-7559
- Casey Billman, VBS Coordinator, cbillman@glwh.org
- Tyler DeWitt, DMP, Manger, 417-619-7061
- Mike Strickland, Steak 'n Shake, Restaurant Manager, 417-987-3867
Timeline
Merchandise Associate
Walmart
01.2022 - 05.2023
Technical Support Representative
Digital Monitoring Products
08.2020 - 01.2022
Service Manager
Steak N Shake
03.2014 - 07.2020
Bachelor of Arts - Biblical Studies
The Master's University
High School Diploma -
OTC Middle College