Andrew Wojciechowski
Fort Montgomery,NY
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to lead and learn new skills from dynamic team and bring value through prior retail experience.
Overview
3
3
years of professional experience
Work History
Key Holder
Herschel Supply Co.
07.2023 - Current
- Utilized Google Workspace on a consistent basis to streamline and visualize critical bussines metrics with the assistance of graphs/charts.
- Responsible for maintaining optimal stock levels of operational store supplies (receipt paper, hand soap, deposit bags, etc.) ; placing online supply orders on a monthly basis. (Staples Bussines Advantage)
- Delivered on a comprehensive sales training module utilizing both prescriptive measures (such as cross-selling and upselling) for staff to mimic along with role playing scenarios to assist in fostering development of newly hired staff and promoting positive selling habits.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Facilitated smooth store operations during extended upper level management absences, ensuring continuity of service.
- Researched common issues to obtain appropriate answers to customer inquiries and retained knowledge from prior experiences to streamline future customer interactions.
- Educated staff on strategies for handling difficult customers and challenging situations.
Sales Associate
Herschel Supply Co.
03.2023 - 07.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked racks to maintain product availability and store appearance in compliance with company standards.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales Associate
J. Crew Factory
10.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging along re-pricing products when deemed necessary.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered frequently asked customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Economics
University At Albany
Albany, NYSkills
- Store maintenance
- Training and mentoring
- Performance monitoring
- Multitasking
- Problem-solving abilities
- Product Knowledge
- Sales Reporting
- Store recovery processes
- Opening and closing coordination
- Cash Handling
- Strategic selling
- Google Workspace proficiency
Timeline
Key Holder
Herschel Supply Co.
07.2023 - Current
Sales Associate
Herschel Supply Co.
03.2023 - 07.2023
Sales Associate
J. Crew Factory
10.2021 - 03.2023
Bachelor of Science - Economics
University At Albany
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