Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew Wright

Houston

Summary

I am looking for a positive and challenging work environment where I can make a significant contribution. I am committed, reliable, and possess strong technical as well as communication skills.

Organized Patient Service Representative with [Number] years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

12
12
years of professional experience

Work History

Audio Technician

Self Employed
01.2020 - Current
  • Assists with editing and proofing audiobooks.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.

Healthcare Customer Service Representative

TTEC
10.2021 - 04.2024
  • Served as a licensed healthcare specialist assisting customers with purchasing and setting up Medicare services with several different insurance carriers.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

Total Case Coordinator EA

Agero, Inc.
01.2023 - 07.2023
  • Handles incoming calls from customers needing assistance with their Electrified America account or help charging their electric vehicle at an Electrified America charging station.
  • Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.
  • Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
  • Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.

Technical Support Specialist

Support.com
07.2020 - 08.2020
  • Assisted customers with internet/technical support and other service needs on behalf of Comcast cable. Supported customers with various problem solving needs and escalated issues as necessary. Maintained a customer-first mindset to provide the best possible experience.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Documented support interactions for future reference.

Light Rail Operator

Metrorail
10.2018 - 02.2019
  • Operated light rail on regular schedule. Maintained responsibility for rider safety and followed procedures for proper operation of light rail equipment. Focused on customer satisfaction and service to riders.
  • Provided excellent customer service to passengers, assisting them with boarding and exiting the train safely, as well as answering questions about schedules and fares.
  • Promoted accessibility for all passengers by adhering to guidelines for accommodating individuals with disabilities or special needs when boarding or finding seating on the train.

Retail Associate

Half Price Books
09.2014 - 07.2018
  • Focused on customer service in every aspect of the business, from sales to stocking.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.

Office Assistant

Lone Star College
09.2013 - 01.2014
  • Assisted with various office tasks including answering phones, administrative tasks, and various errands. Provided high-quality service to students with transcript and scheduling needs.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Education

High School Diploma -

Kingwood High School
Kingwood, TX
05-2004

Skills

  • Administration
  • Customer Service
  • Communication
  • Customer Satisfaction
  • Customer Experience
  • Customer Support
  • Technical Support
  • Healthcare
  • Sales
  • Medicare

Timeline

Total Case Coordinator EA

Agero, Inc.
01.2023 - 07.2023

Healthcare Customer Service Representative

TTEC
10.2021 - 04.2024

Technical Support Specialist

Support.com
07.2020 - 08.2020

Audio Technician

Self Employed
01.2020 - Current

Light Rail Operator

Metrorail
10.2018 - 02.2019

Retail Associate

Half Price Books
09.2014 - 07.2018

Office Assistant

Lone Star College
09.2013 - 01.2014

High School Diploma -

Kingwood High School

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