Andrew Yancy
Roseville,CA
Summary
Proven Sales Specialist with a track record of enhancing customer satisfaction and retention at Purse First, LLC, through expert relationship building and sales expertise. Leveraged technical support skills and a knack for upselling, achieving a significant increase in repeat business. Skilled in client relations and social media selling, consistently exceeding sales targets. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
24
24
years of professional experience
Work History
Sales Specialist
Purse First, LLC
09.2020 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Barber
King Kutz
02.2000 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Consistently received positive performance reviews from guests.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Managed business customer service, responding to requests and concerns promptly.
Care Provider
IHSS
03.2014 - 08.2021
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Ran errands for patients, did shopping, and picked up other necessities.
Education
High School Diploma -
John F Kennedy High School
Richmond, CA05.1987
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Cash Handling
- Sales expertise
- Relationship selling
- Technical Support
- Social media selling
- Customer Service
- Customer Relationship Building
- Customer Relations
- Sales consultation
Timeline
Sales Specialist
Purse First, LLC
09.2020 - Current
Care Provider
IHSS
03.2014 - 08.2021
Barber
King Kutz
02.2000 - Current
High School Diploma -
John F Kennedy High School
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