Andrew Yegge
140 39th Ave Ne,FL
Summary
Dynamic leader with proven success at Sunshine Ace Hardware and Lowes Home Improvement, enhancing sales and customer satisfaction through innovative strategies and effective team coaching. Excelled in inventory control and problem-solving, achieving significant performance improvements. Skilled in fostering customer engagement and leading high-performing teams, adept at driving profitability and operational efficiency.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Sunshine Ace Hardware
02.2018 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales and Service Manager
Lowes Home Improvment
02.2006 - 02.2018
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Optimized inventory management system to reduce costs and improve product availability for customers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Work through building codes, permitting and inspection of customer install projects and remodels.
Education
Associate of Science - Forestry
Unity College
Unity, MESkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- POS systems operations
- Employee scheduling
- Hiring and training
- Employee coaching
Timeline
Assistant Store Manager
Sunshine Ace Hardware
02.2018 - Current
Sales and Service Manager
Lowes Home Improvment
02.2006 - 02.2018
Associate of Science - Forestry
Unity College
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