Andrew Yoshida
San Diego,California
Summary
Dynamic hospitality professional with extensive experience at Paradise Point Resort & Spa, excelling in group block and revenue management. Proven ability to enhance guest satisfaction through superior communication and organizational skills. Recognized for effectively managing operations and training staff, contributing to a seamless guest experience and operational excellence.
Overview
8
8
years of professional experience
Work History
Group Housing Coordinator
Paradise Point Resort & Spa
San Diego, CA
11.2023 - Current
- Ensure ongoing communication between the client, hotel, and sales office to meet operational standards, including brand standards, PPRS audit requirements, and guest satisfaction.
- Manage group block operations, including building blocks, inventory management, billing, and pre-arrival/post-departure tasks.
- Attend revenue management and sales meetings to help achieve the property’s financial goals.
- Maintain accurate files and systems for easy retrieval of information related to group bookings.
Reservations Agent
Paradise Point Resort & Spa
San Diego, CA
05.2023 - 11.2025
- Present Paradise Point Resort & Spa professionally to potential guests, providing information on rates, room availability, facilities, services, and local attractions.
- Respond promptly to reservation inquiries through various channels in a friendly, professional manner.
- Use effective selling techniques to maximize room occupancy and revenue.
- Create a positive selling environment, and accommodate special guest requests.
Front Desk Agent
Paradise Point Resort & Spa
San Diego, CA
07.2022 - 05.2023
- Excelled in a fast-paced environment, handling guest check-ins, check-outs, reservations, requests, changes, and cancellations.
- Welcomed and assisted all guests, addressing their needs, including those with disabilities, while exceeding expectations.
- Demonstrated self-sufficiency and problem-solving skills, especially with challenging guest requests.
- Trained new hires on front desk operations.
Cashier/Sales Associate
Big 5 Sporting Goods
Campbell, CA
05.2018 - 05.2022
- Served as the first point of contact for customers, providing excellent service, problem-solving, and sales to promote the Big 5 brand.
- Handled phone inquiries, assisted with stock availability, and resolved customer complaints professionally and empathetically.
- I trained new hires on customer service, product knowledge, and POS systems, and was recognized as the go-to person for training questions.
Education
Some College (No Degree) - Business Administration
De Anza College
Cupertino, CASkills
- Strong technical skills in Word, Excel, Outlook, PMS systems, along with good internet navigation, excellent organizational skills, and flexibility, superior oral and written communication skills, and the ability to interact successfully on all levels
- Group block, inventory, and revenue management
- Billing procedures, guest satisfaction, and customer service
Timeline
Group Housing Coordinator
Paradise Point Resort & Spa
11.2023 - Current
Reservations Agent
Paradise Point Resort & Spa
05.2023 - 11.2025
Front Desk Agent
Paradise Point Resort & Spa
07.2022 - 05.2023
Cashier/Sales Associate
Big 5 Sporting Goods
05.2018 - 05.2022
Some College (No Degree) - Business Administration
De Anza College
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