Andrew Young
Alhambra,CA
Summary
Results-oriented professional with experience in hospitality and office management. Skilled in time management and organizational skills, dedicated to training staff and optimizing service delivery. Aiming to leverage expertise to improve operational efficiency.
Overview
13
13
years of professional experience
Work History
Bartender
Yard House
Pasadena, California
04.2021 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Mixed and served beverages according to recipes and customer preferences.
- Maintained cleanliness and organization of bar area throughout shifts.
- Trained new bartenders on procedures and drink preparation techniques.
- Developed good working relationships with fellow employees through effective communication.
Office Assistant & Warehouse Manager
Elite Concrete
Downey, California
03.2018 - 02.2020
- Managed office supplies inventory and maintained organized storage systems.
- Processed incoming and outgoing correspondence, ensuring timely distribution.
- Maintained accurate records and files using electronic filing systems.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Customer Service Specialist
Shopko
Onalaska, Wisconsin
09.2012 - 12.2017
- Trained new staff on customer service protocols and systems.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Collaborated with team members to improve service delivery standards.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Education
Bachelor of Science - Marketing
University of Wisconsin, La Crosse
La Crosse, WI12-2017
Skills
- Customer service
- Drink recipe development
- Cocktail preparation
- Point of sale
- Team collaboration
- Time management
- Communication skills
- Organized
- Highly reliable
- Complex Problem-solving
Timeline
Bartender
Yard House
04.2021 - Current
Office Assistant & Warehouse Manager
Elite Concrete
03.2018 - 02.2020
Customer Service Specialist
Shopko
09.2012 - 12.2017
Bachelor of Science - Marketing
University of Wisconsin, La Crosse
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