Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ANDREW ZAPP

Fort Worth,Texas

Summary

Knowledgeable Financial Analyst with comprehensive background in loan processing. Successfully ensured accurate and timely loan file management, contributing to streamlined operations. Demonstrated analytical skills and attention to detail in verifying financial documents and maintaining regulatory compliance.

Overview

12
12
years of professional experience

Work History

Loan Processor

DHI Mortgage
08.2020 - 04.2025
  • Company Overview: DHI Mortgage DFW-West 6761 North Fwy suite A, Fort Worth, TX 76131
  • Customer Loan Information Coordination
  • Notifying borrowers of major developments with their loan files.
  • Communicating loan documentation needs to and gathering documents from borrowers.
  • Working with various government and corporate entities to compile borrower financial information.
  • Interviewing borrowers for needed information.
  • Financial Analysis
  • Processing borrower financial information including financial statements, tax returns, investment portfolios, retirement funds, monetary gifts and federal/state loan assistance programs.
  • Ordering and reviewing borrower documents from the IRS including Return Transcripts, Records of Account, W2 Transcripts and IRS payment plans.
  • Creating and processing borrower debt and liability assessments.
  • Writing certifications and breakdowns on borrower financial situations for Underwriting
  • Investigating borrower employment history and income information when documentation is not available.
  • Ordering and processing data from borrower Credit Reports.
  • Data Processing
  • Processing Construction certifications into Loan applications.
  • Entering Property Tax certifications from county Central Appraisal Districts for loan applications.
  • Communicating with various departments within the company to compile forms and certifications needed for applications.
  • Ordering title commitments, appraisals and final inspections.
  • Ordering Homeowners Insurance from borrower-chosen providers and working with various insurance providers to ensure that borrower insurance was acceptable for loan program.
  • Completing continued training requirements through classes and exams.
  • Experience in various loan types including FHA, Conventional, VA. Trained in USDA.

Associate Manager

Luby’s Cafeteria
06.2013 - 11.2019
  • Company Overview: Luby’s Cafeteria Plano #2, W. Park Blvd. Plano, TX
  • Personnel Management
  • Manage 2 Assistant Managers and 30 - 50 employees directly, including scheduling, timesheets, payroll, filing employee information.
  • Train new employees and track progress through training website and software.
  • Work with Human Resources department on employee hiring and termination at the location.
  • Operations
  • Support the General Manager in all aspects of restaurant operations, responsible for overall operation of restaurant in absence of General Manager.
  • Order supplies for daily operations as well as special events.
  • Reconcile sales, inventory orders and physical inventory.
  • Firsthand knowledge of every position in the restaurant (guest services & food preparation).
  • Create daily and weekly menus for products to be prepared for sale each day.
  • Oversee opening/closing procedures daily as primary manager on duty.
  • Maintain weekly and daily inventory including food and supply orders.
  • Run online menu for the location’s public website.
  • Track sales for events as well as invoicing customers and processing payment.
  • Coordinate armored car service for daily cash drops and bank deposit transportation.
  • Manage cash flow throughout the store, oversee daily bank deposits and record-keeping, process invoices.
  • Customer Service and Catering
  • Coordinate community outreach for event and catering sales.
  • Plan and execute events and off-site caterings including transportation of products and employees, as well as set-up and running of events.
  • Manage client relations, client follow up and feedback after events.
  • Manage guest service issues to satisfactory resolution, as necessary.
  • Promoted to Associate Manager after six months.

Senior Intern of Communications

Minute Suites
01.2013 - 05.2013
  • Coordinated communication between management and employees through creation of newsletters, memos, maintaining contact lists and developing telephone chains for dispersing essential information.
  • Created PowerPoint presentation for Minute Suites CEO to present to Philadelphia international airport for renegotiation of contract, achieving positive results for the company.
  • Designed and created over 25 weekly news bulletins sent out company-wide.
  • Created over 100 daily memos to be sent out company-wide.
  • Created monthly newsletters sent out to entire company.
  • Aided management and DFW Airport PR team in organization of Minute Suites DFW grand opening event.
  • DFW Airport Non-SIDA Security Clearance.

Education

Bachelor’s Degree - Hospitality Management

University of North Texas
Denton, TX
05.2013

Skills

  • Microsoft Office (Excel, Word, Powerpoint, Outlook), Crunchtime, Teamwork, Encompass Mortgage Platform, FHA Connection, OneNote, Teamspeak, Blend Online Mortgage Portal, Veterans Association Loan System, County Appraisal District Websites (various counties), FactualData Drive Reports, FactualData Credit Report System
  • Data entry
  • Teamwork and collaboration
  • Information verification
  • Regulatory compliance
  • Deadline management
  • Employment verification
  • Credit analysis
  • Financial data analysis
  • Generating reports
  • Created reports
  • Client coaching

Accomplishments

  • Promoted from Associate to Assistant Manager after 6 months in position.
  • Supervised team of 30-50 employees and Managers.
  • Successfully Managed catering for over 100 events in person.
  • Spartan award for most improved Loan Processor June 2022.
  • Closed over 400 Mortgage Loans in a 4 year period totaling over $100,000,000 in business.

Timeline

Loan Processor

DHI Mortgage
08.2020 - 04.2025

Associate Manager

Luby’s Cafeteria
06.2013 - 11.2019

Senior Intern of Communications

Minute Suites
01.2013 - 05.2013

Bachelor’s Degree - Hospitality Management

University of North Texas

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ANDREW ZAPP