Andrew Zelinski
TRAVERSECITY,MI
Summary
Highly skilled Chat Agent with relevant background in handling customer inquiries, troubleshooting technical issues, and providing product support. Possess strong communication skills, problem-solving abilities and knowledge of CRM software. Notable for improving customer satisfaction rates and contributing to team success through hard work and adaptability.
Overview
9
9
years of professional experience
Work History
Digital Communications Chat Agent III
02.2021 - Current
- Guide incoming interactions through self-service options on the website.
- Provide real-time assistance to members and agents.
- Troubleshoot and resolve issues related to account management, billing, and policy details.
- Collaborate with teams to address complex inquiries and escalate unresolved issues.
Licensed Sales Agent III
Hagerty Insurance Agency
12.2017 - 02.2021
- Delivered world class customer service to members through phone and computer interaction.
- Managed client relationships and polices and quoted new business to potential new members.
- Prepare, organize, and complete accurate documentation to support member activities and requests.
- Assist and support agents and members on the website by providing answers and information via virtual communications.
Production/Marketing Manager
Cultured Ferments
09.2017 - 11.2017
- Managed all social media platforms and scheduled weekly posts on all accounts.
- Created weekly production schedules based on product demand.
- Bottled, labeled and packaged product.
- Prepared products to be shipped out to our customers and businesses.
Floor Manager
Grand Traverse Culinary Oils & Pasta
05.2017 - 09.2017
- Team leader of four people.
- Taught and implemented Good Manufacturing Procedures, Standard Operating Procedures, and other aspects of food safety.
- Created weekly production schedules for cooking, packaging, and labeling.
- Increased production efficiencies.
- Coordinated and executed procurement of raw material.
Education
Bachelor of Science - Advertising and Marketing
Central Michigan University
Mount Pleasant, MichiganSkills
- Handling sensitive policy or account information
- Documentation management
- Accuracy and attention to detail
- Following established procedures
- Problem solving
- Research and information review
- Learning new systems and processes
Timeline
Digital Communications Chat Agent III
02.2021 - Current
Licensed Sales Agent III
Hagerty Insurance Agency
12.2017 - 02.2021
Production/Marketing Manager
Cultured Ferments
09.2017 - 11.2017
Floor Manager
Grand Traverse Culinary Oils & Pasta
05.2017 - 09.2017
Bachelor of Science - Advertising and Marketing
Central Michigan University