Summary
Overview
Work History
Skills
Professional References
Timeline
Generic

Andrew Ziegler

Black Diamond,WA

Summary

Proven Systems Administrator with a track record of enhancing system security and efficiency at Microvision. Skilled in Hyper-V virtualization and delivering exceptional Tier 2 and Tier 3 support, demonstrating strong problem-solving abilities and a commitment to maintaining high data integrity. Excelled in network troubleshooting and user training, contributing to a secure and productive work environment.

Overview

16
16
years of professional experience

Work History

Systems Administrator

Microvision
03.2016 - 05.2024
  • Maintained detailed documentation of network configurations, protocols, and procedures for efficient troubleshooting and information sharing among colleagues.
  • Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
  • Enhanced system security with regular patch updates and vulnerability assessments.
  • Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.

Help Desk (Contractor)

Meteorcomm
11.2014 - 02.2016
  • Trained and supported end-users with software, hardware, and network standards and use processes.
  • Resolved technical issues by troubleshooting.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
  • Managed user accounts and permissions in accordance with company policies to maintain a secure network environment.
  • Achieved quick resolution times for helpdesk tickets by providing timely and effective technical support to users.

Service Desk Technician (Contractor)

City Of Kent, WA.
05.2013 - 11.2014
  • Provided technical support to RFA and city users remotely and on site including city facilities, police and fire stations and vehicles.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
  • Participated in ongoing projects within the department.

Desktop Support (Contractor)

Clarisonic
10.2012 - 04.2013
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.

Production Support (Contractor)

Starbucks
02.2012 - 08.2012
  • Provided technical support to on site technicians during point of sale refresh project.
  • Conferred with internal staff to deliver smooth functioning and minimal downtime of newly implemented systems and procedures.

IT Support Technician I

Holland America Line
03.2008 - 08.2011
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Logged support tickets and closed when issues were resolved.
  • Maintained detailed documentation of all help desk interactions for future reference and analysis.
  • Provided basic end-user troubleshooting and desktop support.
  • Monitored and kept records of multiple systems in a 24/7 production environment.

Skills

  • Hyper-V virtualization
  • File and Storage Services
  • Failover Clustering
  • DNS Management
  • DHCP Administration
  • Network Troubleshooting
  • Office 365 Administration
  • Server Hardware Maintenance
  • Active Directory Administration
  • Backup and recovery
  • Windows Server management
  • Group Policy management
  • Microsoft Exchange Management
  • Microsoft Office Suite
  • Eaquallogic SAN
  • Cisco Meraki Administration
  • Oracle Netsuite
  • Compliance / Audit Trail

Professional References

Microvision - IT Director: Vince Angell (425) 936-6838

Meteorcomm - IT Manager: Randall Rusher (253) 216-8222

City of Kent - IT Director: Mike Carrington (253) 856-4607

Clarisonic - IT Vice President: Taylor Evans (425) 285-1752

Starbucks - Tier 3 Lead: Andrew Torres (206) 218-3535

Holland America Line - NOC Supervisor: Susie May (206) 753-8868

Timeline

Systems Administrator

Microvision
03.2016 - 05.2024

Help Desk (Contractor)

Meteorcomm
11.2014 - 02.2016

Service Desk Technician (Contractor)

City Of Kent, WA.
05.2013 - 11.2014

Desktop Support (Contractor)

Clarisonic
10.2012 - 04.2013

Production Support (Contractor)

Starbucks
02.2012 - 08.2012

IT Support Technician I

Holland America Line
03.2008 - 08.2011

Similar Profiles

CREATE PROFILE
Andrew Ziegler