Andrew Zimba
Waxahachie,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Aetna. Skilled in complaint resolution and quality assurance, I excel in fostering client relationships and achieving performance goals. My adeptness in customer support and call center experience has consistently driven positive outcomes.
Overview
15
15
years of professional experience
Work History
Senior Customer Service Representative
Aetna
06.2012 - 11.2023
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Investigated and resolved customer inquiries and complaints quickly.
Warehouse Operator
Mayer Distributing
02.2020 - 09.2022
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
Debt Collector
Credit Solution of America
02.2009 - 09.2011
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Achieved performance goals on consistent basis.
Education
Associate of Arts - Business Administration And Management
Thomas Nelson Community College
Hampton, VA05.2005
Skills
- Customer Support
- Complaint resolution
- Quality Assurance
- Payment Processing
- Call Control
- Documentation Review
- Escalation management
- Call center experience
- Customer Service
Timeline
Warehouse Operator
Mayer Distributing
02.2020 - 09.2022
Senior Customer Service Representative
Aetna
06.2012 - 11.2023
Debt Collector
Credit Solution of America
02.2009 - 09.2011
Associate of Arts - Business Administration And Management
Thomas Nelson Community College