Andrew Ziramba
Goreville,IL
"Be slow to speak and quick to listen."
Summary
Analytical Policy professional familiar with reviewing regulations, legislation and policies. Has a strong background in policy development and program administration environments. Excellent writing, presentation and public speaking skills. Crafts well-reasoned and detailed reports devised to induce performance improvement.
Overview
15
15
years of professional experience
Work History
Program Officer
Service Canada - Temporary Foreign Worker Program
01.2019 - Current
- Assess and analyze program performance data and implement corrective measures.
- Ensure financial stewardship through responsible use of government funds.
- Consult and liaise with senior staff, unit, branch, and divisional management to implement special projects and ensure optimum delivery of program.
- Communicate regularly with management to keep program responsive to changing demands.
- Evaluate systems to identify and eliminate deficiencies impacting program effectiveness.
- Monitor milestones and results on individual Grant and Contribution agreements.
- Prepare accurate and appropriately written Recommendation Reports with supporting documentation.
- Review program implementation plans to assess risk and feasibility.
- Analyze internal reports to evaluate program effectiveness by using outcomes-based approach.
- Conducted research to identify and scrutinize potential grantees.
Vice President of Union (Volunteer)
Service Canada - ESDC Program Delivery (Union 541)
12.2019 - 12.2020
- Identified and resolved issues between the employer and employees, promoting better collaboration and mutual respect.
- Collaborated with team members to achieve daily assignments and team targets.
- Established performance goals for the union and provided methods for reaching milestones.
- Prepared and delivered professional speeches to address executive leaders, management, and union members.
- Forecasted a budget for three hundred and fifty members and assessed long-term financial planning (an investment portfolio totaling two hundred and fifty thousand dollars implemented).
- Collaborated with senior management to develop strategic initiatives and long term goals.
Program and Service Delivery Clerk
Service Canada - Temporary Foreign Worker Program
02.2018 - 01.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Trained junior employees tasks related to incoming applications for triaging and data entry.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Junior Assistant Coach (Volunteer)
York University - Track And Field Club
06.2008 - 01.2019
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Assisted in creating and executing practice plans for athletes to help reach highest potential.
- Planned team travel arrangements, including transportation, food, and lodging.
- Developed strong relationship with athletes to assist in reaching goals by building trust and rapport.
- Observed athletes during practice and track and field meets to assess performance and provide tips for improvement.
Team Lead
Toronto Pan Am Sports Centre
08.2014 - 02.2018
- Directed and supervised team of twelve engaged in field house gymnasium, pool, and studio set up.
- Updated daily logs with production activities and special incidents.
- Collaborated with team members to achieve daily assignments and team targets.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Senior Sports Counsellor
YMCA
05.2015 - 09.2015
- Worked with children of varying age, interest, skill, and developmental levels.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Maintained accurate and current forms and schedules outlining information such as class times and activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Assisted in recruitment and hiring of new recreation staff.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
Sales Lead Keyholder
KEEN Footwear
02.2010 - 08.2014
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Opened and closed store four days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Monitored and restricted access to keys to maintain store security.
Marina Dock Hand
Ontario Place
05.2012 - 10.2012
- Followed safety protocols while working, avoiding accidents and injuries.
- Coordinated effective schedules for recreational groups.
- Managed daily tasks consistently and supported business targets.
- Refilled water vessels with appropriate levels of fluids and lubricants.
- Trained and mentored new employees on company procedures and safety protocols.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Removed safety hazards, soiled items, and trash from customer areas.
Administrative Assistant Intern
Toronto Region Immigrant Employment Council
12.2009 - 06.2012
- Prioritized and managed multiple tasks and competing priorities.
- Scheduled meetings and assisted in making travel arrangements.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Prepared and edited documents and reports for quality and accuracy.
Education
Bachelor of Health Studies - Health Policy
12.2017
- Specialized in Health Policy.
- Student Scholar Athlete [Varsity football and track and field athlete].
High School Diploma -
06.2010
- Student Scholar Athlete [Varsity football and track and field athlete].
- Awarded [Toronto District School Board (TDSB) Build Character, Build Success Scholarship].
Skills
- Client Relationship Building
- Engaging Stakeholders
- Project Management
- Report Preparation
- Public Speaking
- Qualitative and Quantitative Research
- Cognitive Flexibility
- Strategic Planning
- Policy and Procedure Modification
- Digital Archiving
- Strategic Writing
- Analytical Thinking
Interests
- Volunteering for York University Track and Field Club (Former Team Ontario member 2009-2015).
- Avid Golfer.
- Aviation devotee
- Enthusiastic baker and occasional chef in the kitchen.
- Enjoy the outdoors, specifically duck hunting with family.
- Sporadic weekend pianist and drummer.
Timeline
Vice President of Union (Volunteer) - Service Canada - ESDC Program Delivery (Union 541)
12.2019 - 12.2020
Program Officer - Service Canada - Temporary Foreign Worker Program
01.2019 - Current
Program and Service Delivery Clerk - Service Canada - Temporary Foreign Worker Program
02.2018 - 01.2019
Senior Sports Counsellor - YMCA
05.2015 - 09.2015
Team Lead - Toronto Pan Am Sports Centre
08.2014 - 02.2018
Marina Dock Hand - Ontario Place
05.2012 - 10.2012
Sales Lead Keyholder - KEEN Footwear
02.2010 - 08.2014
Administrative Assistant Intern - Toronto Region Immigrant Employment Council
12.2009 - 06.2012
Junior Assistant Coach (Volunteer) - York University - Track And Field Club
06.2008 - 01.2019
York University - Bachelor of Health Studies, Health Policy
Satec @ W.A. Porter Collegiate Institute - High School Diploma,
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