Andrew Armenta
Garden Grove,CA
Summary
Flexible Customer Service Representative offering 4 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
8
8
years of professional experience
Work History
Senior Community Health Worker
Los Angeles County
Los Angeles, CA
11.2023 - Current
- Attended regular training sessions on updates and changes within the program unit.
- Answered incoming calls from patients and provided assistance with appointment scheduling, billing questions, and other patient service related issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Assisted with patient referrals to appropriate community resources.
- Maintained accurate records of patient data in a secure electronic database.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Counseled clients on issues related to mental health, substance abuse, and violence prevention.
- Participated in outreach activities such as health fairs or community events.
- Created informational materials about available resources in the local community.
Car Salesman
Tustin Buick GMC
Tustin, CA
12.2018 - 11.2023
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Navigated through computer systems to review information and respond appropriately to callers.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Maintained strong call control and quickly worked through scripts to address problems.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Filled out paperwork to register vehicles and complete sales.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Director Coach
Skyhawks Academy
Seal Beach, CA
09.2021 - 05.2022
- Mentored and encouraged youth to develop strong work ethic by being a positive role model and regularly practicing skills.
- Worked individually with the participants to teach, encourage and challenge them.
- Thoroughly trained, is first aid and CPR certified and has successfully passed a criminal background investigation.
- Knowledge of proper cash handling procedures from parents.
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
- Supported family members of athletes of ages 6 years old to 17 years old providing education and counseling interventions.
- Provided emotional and psychological support to participants in the Skyhawks Academy.
- Conducted assessments of client needs, strengths and resources.
- Collaborated with other professionals to coordinate services for clients.
- Provided referrals to appropriate mental health providers or community services as needed.
- Educated clients about mental health issues and available community resources.
Shift Leader
Spirit Haloween
Yorba Linda, CA
09.2018 - 11.2018
- Opened and closed the store, which included counting cash drawers and checking out
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained visually appealing and effective displays for the entire store
Administrative Assistant
Brave Construction and Development
Irvine, CA
07.2017 - 08.2018
- Reviewed files to check for complete and accurate information.
- Scanned and filed forms, reports, correspondence and receipts.
- Retrieved requested files and delivered to appropriate personnel.
- Scheduled and confirmed appointments.
- Arranged meetings by notifying attendees, reserving rooms and making lodging or meal arrangements.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education
Business Administration (expected/finish 06/2025)
Cypress College
Cypress, CA09.2020
High School Diploma -
Garden Grove High School
Garden Grove, CA06.2017
Skills
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Call Documentation
- Calm and Professional Under Pressure
- Customer Service
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
Accomplishments
- Employee of the Year: 2022 Mark of Excellence Award Winner
- Led team to achieve 112 car sale units in the year of 2022.
- Consistently maintain an average of 95% of high customer satisfaction ratings in surveys.
References
- Norma Hongslo - Brave Construction and Development
Business Owner
(949) 838-5698
- Cameron Macdonald – Skyhawks Sports Academy
Area Manager
(714) 357-4521
- Leslie Clements – Tustin Buick GMC
Desk Manager
(714) 926 - 0786
Timeline
Senior Community Health Worker
Los Angeles County
11.2023 - Current
Director Coach
Skyhawks Academy
09.2021 - 05.2022
Car Salesman
Tustin Buick GMC
12.2018 - 11.2023
Shift Leader
Spirit Haloween
09.2018 - 11.2018
Administrative Assistant
Brave Construction and Development
07.2017 - 08.2018
Business Administration (expected/finish 06/2025)
Cypress College
High School Diploma -
Garden Grove High School
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