Andrew "AJ" Steele
Stevensville,MT
Summary
Passionate about the hospitality and sales industry and committed to providing exceptional experiences. Skilled in leading and motivating teams, optimizing operations, and delivering exceptional customer experiences. Seeking a challenging full-time position to leverage management expertise and contribute to a thriving business.
Overview
32
32
years of professional experience
Work History
Owner / Investor / Manager
The Whiskey Mile
02.2018 - 07.2024
- Increased sales by 15% through effective marketing strategies, including social media campaigns and partnerships with local businesses
- Reduced food and beverage costs by 8% by optimizing inventory management, negotiating favorable supplier contracts, and implementing waste reduction initiatives
- Implemented a new training program that improved employee efficiency and reduced turnover by 20%
- Successfully managed a team of bartenders during peak seasons, ensuring efficient service and customer satisfaction
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
Lead Bartender & Manager
Horseshoe Saloon
03.2013 - 01.2018
- Oversaw the complete renovation of the bar, including design, layout, and decor
- Developed and implemented a new menu that increased food sales by 30% and attracted a wider customer base
- Received positive feedback from customers and management for exceptional customer service and attention to detail
- Successfully managed all aspects of bar operations, including staffing, inventory, and financial management
Service Manager
Lee Johnson Chevrolet
01.2011 - 12.2012
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
Service Department Advisor
Infiniti USA
12.2008 - 01.2011
Service Department Advisor
Lee Johnson Chevrolet
01.2004 - 01.2008
Department Manager
Home Depot
12.1999 - 01.2003
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Department Manager
Eagle Hardware
01.1997 - 01.1999
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Multi Store Manager
Jiffy Lube
01.1993 - 12.1997
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Collaborated with corporate teams to ensure brand consistency and adherence to company policies across all locations.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for professional development.
Skills
- Leadership: team building, staff development, performance management
- Director of Operations: inventory management, cost control, purchasing, shift scheduling
- Health codes compliance, Legal Compliance, Liquor Law Compliance
- Customer Service: exceeding expectations, fostering loyalty, Responsible alcohol service
- Communication: effective interpersonal skills, fostering teamwork and collaboration
- Financial Management: Budgeting, profit and loss analysis, revenue optimization
Timeline
Owner / Investor / Manager
The Whiskey Mile
02.2018 - 07.2024
Lead Bartender & Manager
Horseshoe Saloon
03.2013 - 01.2018
Service Manager
Lee Johnson Chevrolet
01.2011 - 12.2012
Service Department Advisor
Infiniti USA
12.2008 - 01.2011
Service Department Advisor
Lee Johnson Chevrolet
01.2004 - 01.2008
Department Manager
Home Depot
12.1999 - 01.2003
Department Manager
Eagle Hardware
01.1997 - 01.1999
Multi Store Manager
Jiffy Lube
01.1993 - 12.1997
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