Andrew Amir Montgomery
San Diego,CA
Overview
4
4
years of professional experience
Work History
Lead Customer Service Agent
Alaska Airlines
10.2021 - Current
- Ensured compliance with company policies, federal regulations, and legal requirements throughout all interactions with clients.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Contributed to business growth by upselling relevant products and services based on customer needs analysis.
- Planned schedules and workflows based on expected customer demands.
- Investigated and resolved customer inquiries and complaints quickly.
Supervisor Station Operations
Alaska Airlines
03.2023 - 06.2023
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained database systems to track and analyze operational data.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Observed customer service, ramp, and cargo operations to verify conformance to specifications.
Lead Ramp Service Agent
Unifi
03.2020 - 01.2021
- Conducted regular audits of ramp processes, identifying inefficiencies and implementing corrective actions as needed.
- Implemented new procedures to improve inventory management of ground equipment, increasing availability during peak hours.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Stocked aircraft cabins with necessary equipment and supplies.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
High School Diploma -
Burroughs High School
Burbank, CA05.2018
Skills
- Administrative Support
- Calm and Professional Under Pressure
- Document and Records Management
- Professional telephone demeanor
- Advanced Computer Skills
- Mac OS, Powerpoint, Excel and Microsoft
- Physically Able
Timeline
Supervisor Station Operations
Alaska Airlines
03.2023 - 06.2023
Lead Customer Service Agent
Alaska Airlines
10.2021 - Current
Lead Ramp Service Agent
Unifi
03.2020 - 01.2021
High School Diploma -
Burroughs High School