Overview
Work History
Education
Skills
Timeline
Generic

Andrew Amir Montgomery

San Diego,CA

Overview

4
4
years of professional experience

Work History

Lead Customer Service Agent

Alaska Airlines
10.2021 - Current
  • Ensured compliance with company policies, federal regulations, and legal requirements throughout all interactions with clients.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Contributed to business growth by upselling relevant products and services based on customer needs analysis.
  • Planned schedules and workflows based on expected customer demands.
  • Investigated and resolved customer inquiries and complaints quickly.

Supervisor Station Operations

Alaska Airlines
03.2023 - 06.2023
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Maintained database systems to track and analyze operational data.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Observed customer service, ramp, and cargo operations to verify conformance to specifications.

Lead Ramp Service Agent

Unifi
03.2020 - 01.2021
  • Conducted regular audits of ramp processes, identifying inefficiencies and implementing corrective actions as needed.
  • Implemented new procedures to improve inventory management of ground equipment, increasing availability during peak hours.
  • Positioned and towed aircraft from remote locations of airport to designated areas for operation.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Education

High School Diploma -

Burroughs High School
Burbank, CA
05.2018

Skills

  • Administrative Support
  • Calm and Professional Under Pressure
  • Document and Records Management
  • Professional telephone demeanor
  • Advanced Computer Skills
  • Mac OS, Powerpoint, Excel and Microsoft
  • Physically Able

Timeline

Supervisor Station Operations

Alaska Airlines
03.2023 - 06.2023

Lead Customer Service Agent

Alaska Airlines
10.2021 - Current

Lead Ramp Service Agent

Unifi
03.2020 - 01.2021

High School Diploma -

Burroughs High School
Andrew Amir Montgomery