Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Andrew Cotten

Tallahassee

Summary

Proactive leader with a focus on staff development and operational management. Known for providing exceptional customer service and guiding junior staff to achieve objectives, ready to leverage expertise to optimize operations and enhance guest experiences.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Golf Club At Summerbrooke
Tallahassee
01.2026 - Current
  • Assisted in managing daily operations of the golf club's facilities.
  • Coordinated staff scheduling in collaboration with General Manager.
  • Trained new staff on operational procedures and customer service standards.
  • Guided junior staff on daily tasks and projects, ensuring alignment with objectives.
  • Provided exceptional customer service to club members and guests.
  • Collaborated with departments to streamline operations and enhance workflow.
  • Maintained up-to-date knowledge of company products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Pro Shop Attendant

Golf Club At Summerbrooke
Tallahassee
02.2025 - 01.2026
  • Greeted customers and provided excellent customer service.
  • Addressed customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
  • Provided information about golf course rules and services to guests.
  • Educated customers on product features and benefits to facilitate informed purchasing decisions.
  • Ensured cleanliness and organization of pro shop and surrounding areas to enhance customer experience.
  • Collaborated with team members to ensure smooth daily operations of the shop.
  • Operated point-of-sale systems for transactions and inventory management.
  • Balanced daily tills at the end of each shift to ensure accuracy of cash register totals.

Education

Bachelor of Science - Hospitality And Tourism Management

Florida State University
Tallahassee, FL
05-2026

Skills

  • Operations management
  • Inventory management
  • Employee scheduling
  • Staff management
  • Employee training
  • Staff development
  • Performance evaluation
  • Team collaboration
  • Conflict resolution
  • Customer service

Timeline

Assistant Manager

Golf Club At Summerbrooke
01.2026 - Current

Pro Shop Attendant

Golf Club At Summerbrooke
02.2025 - 01.2026

Bachelor of Science - Hospitality And Tourism Management

Florida State University

References

References available upon request.
Andrew Cotten