ANDREW D. BARRETT
Fort Walton Beach,FL
Summary
Experienced hotel front desk agent with a background in delivering high-quality customer service. Demonstrated skills in managing reservations, handling check-ins and check-outs, and resolving guest complaints. Strengths include strong communication abilities, problem-solving skills, and knowledge of hotel operations. Proven track record for enhancing guest satisfaction and promoting repeat business through exceptional service. Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Agent
Courtyard by Marriott
Fort Walton Beach, FL
05.2023 - 02.2025
- Answered phone calls promptly while maintaining a professional attitude.
- Prepared necessary paperwork for new guests prior to their arrival.
- Adhered to safety standards set by the hotel management team.
- Managed check-ins and check-outs in a timely manner.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Followed up with customers after their stay to ensure satisfaction levels were met.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Distributed keys or access cards to guests upon check-in.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Verified identification documents of each guest before check-in.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Handled customer complaints professionally and courteously.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Processed payments for room charges, incidentals, taxes and other fees.
- Assigned rooms to guests based on availability and preferences.
- Assisted with various administrative tasks as needed.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Handled payment processing and provided customers with receipts and proper bills and change.
Hotel Front Desk Agent
Fairfield Inn & Suites by Marriot
Destin, FL
09.2020 - 08.2021
- Answered phone calls promptly while maintaining a professional attitude.
- Prepared necessary paperwork for new guests prior to their arrival.
- Adhered to safety standards set by the hotel management team.
- Managed check-ins and check-outs in a timely manner.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Followed up with customers after their stay to ensure satisfaction levels were met.
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Distributed keys or access cards to guests upon check-in.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
- Verified identification documents of each guest before check-in.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Handled customer complaints professionally and courteously.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Processed payments for room charges, incidentals, taxes and other fees.
- Assigned rooms to guests based on availability and preferences.
- Assisted with various administrative tasks as needed.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Responded to inquiries and room requests made online, by phone, and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Handled payment processing and provided customers with receipts and proper bills and change.
Manager
SUNSHINE LIQUOR STORE
South Daytona, FL
05.2020 - 08.2020
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategic plans to achieve company objectives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Some College (No Degree) - Business Education
KNOXX COMMUNITY COLLEGE
RICHMOND, JAMAICASkills
- Customer service
- Check-in management
- Payment processing
- Guest relations
- Active listening
- Interpersonal skills
- Record keeping
- Complaint resolution
- Self-motivation
- Verbal and written communication
Certification
- CUSTOMER CARE REPRESENTATIVE
Timeline
Hotel Front Desk Agent
Courtyard by Marriott
05.2023 - 02.2025
Hotel Front Desk Agent
Fairfield Inn & Suites by Marriot
09.2020 - 08.2021
Manager
SUNSHINE LIQUOR STORE
05.2020 - 08.2020
Some College (No Degree) - Business Education
KNOXX COMMUNITY COLLEGE
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