Sixteen years of successful leadership experience as demonstrated through roles of increased responsibility. Customer service oriented with an organized approach to handling fluid, dynamically changing situations and critical issues to ensure positive, data driven solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
ER Charge Nurse and Clinical Leader
Southeast Georgia Health System
09.2023 - Current
Supervised operations, including admissions and discharges and the scheduling of nursing staff
Trained new nurses on hospital policies and procedures, patient care protocols, medical procedures and patient interventions
Self-directed with astute judgment skills resulting in a less than 1% left without being seen rate
High level of personal accountability
Effective counseling in health maintenance and disease management
Collected blood, tissue and other laboratory specimens and prepared them for lab testing
Performed lab tests and communicated results
Liaised between patients and physicians to ensure patient comprehension of treatment plans
Instructed patients and family members on proper discharge care
Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
Ensured HIPAA compliance
Followed infection control procedures
Health Services Administrator
Armor Healthcare
03.2023 - 09.2023
Regular and direct communication with national and state level representatives ensuring compliance and accreditation with FMJS and NCCHC standards.
On site leader of a $98 million healthcare contract providing healthcare to an average daily population of 3,800 patients.
Overall responsibility for daily and continuing functions of three facilities and 120 employees.
Efficiently delegated leadership and duties to other leaders such as medical directors, directors of nursing, assistant directors of nursing, and managers with positive and impactful results increasing operational efficiency and an over 200% increase in access to care.
Assisted with regulatory issues such as compliance.
Provided in-depth support to executive staff in regards to healthcare programs and administration.
Consulted with healthcare professionals on business decisions.
Created and implemented organizational policies and procedures.
Coordinated activities with Jacksonville Sheriff's Office to align planning processes with targeted project outcomes.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
Oversaw accounting, budgeting, and financial reporting.
Director of Nursing
Armor Healthcare
03.2023 - 05.2023
Overall responsibility of clinical operations in the care of over 3,800 patients in three separate facilities.
Collaborated with staff, management and external groups to coordinate patient care.
Established new policies and updated existing policies to improve standard of care for patients to include increased efficiency in clinical and medical screening operations.
In 3 weeks, directly contributed to catching up over 400 overdue H&P's to bring them current.
Works closely with HSCM of Jacksonville to meet the needs of the client, Jacksonville Sheriffs Office.
Collaborated with Armor Regional Vice President, Medical director, and Department of Health to expedite the care and treatment of 3 patients with TB.
Registered Nurse
Baptist Health
06.2022 - 03.2023
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Provided direct patient care, stabilized patients and determined next course of action.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Organized and managed care of patients undergoing various therapies and procedures.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Registered Nurse, Emergency Department
Aya Healthcare
11.2021 - 06.2022
Provided direct patient care, stabilized patients and determined next course of action.
Explained discharge instructions and arranged or confirmed transportation for patients not admitted to hospital.
Managed care from admission to discharge.
Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Updated patient charts with data such as medications to keep records current and support accurate treatments.
Built rapport with patients and families to increase comfort level and enhance quality of medical history and relevant personal information.
Implemented medication and IV administration, catheter insertion and airway management.
Monitored and continually recorded progress for up to 40 patients per shift.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
Organized and managed care of patients undergoing various therapies and procedures.
Emergency Room Charge Nurse
UF Health North
11.2020 - 12.2022
Triaged and treated high-volume caseload in busy emergency room setting directly resulting in efficient care and high quality outcomes.
Used facility EMR system to update patient records, transmit prescriptions and transfer files.
Administered oral, intramuscular and IV medications to hundreds of patients and monitored responses with 0% medication errors.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
Rendered direct patient care, including stabilizing patients and determining course of action based on triage.
Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
Educated patients and answered questions about health condition, prognosis and treatment.
Case Manager
GHC Hospice
08.2019 - 04.2021
Leader of interdisciplinary group (IDG) that included medical directors, administrators, directors of nurses, physicians, nurse practitioners, nurses, respiratory therapists, social workers, health aids, and chaplains driving patient care in ways that provided positive outcomes for patients, familys, and health care providers with 100% success
While leading IDG, all patients were cared for with compassion, while reducing costs and demands to the organization and lowering the burden of terminal illness on all patients and families
Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns resulting in superior satisfaction ratings for the organization
Networked with physician practices and community resources to build new relationships and cultivate existing ones to increase referrals for the organization
Maintained regular contact with clients, including visiting clients' homes
Assistant Nurse Manager
Baptist Health System
03.2019 - 08.2019
Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
Addressed disruptions in patient care, including delays in discharge, postponed procedures and discharge equipment unavailability
Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
Managed care from admission to discharge, including patient assessments, care planning, health educations and discharging support to provide comprehensive care to over 36 patients daily
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction
Led successful 14-person team comprised of RNs, LPNs and ancillary staff on daily basis to ensure positive outcomes
ER Charge Nurse and Clinical Leader
Southeast Georgia Health System
04.2018 - 03.2019
Supervised operations, including admissions and discharges and the scheduling of nursing staff
Trained new nurses on hospital policies and procedures, patient care protocols, medical procedures and patient interventions
Self-directed with astute judgment skills resulting in a less than 1% left without being seen rate
High level of personal accountability
Effective counseling in health maintenance and disease management
Collected blood, tissue and other laboratory specimens and prepared them for lab testing
Performed lab tests and communicated results
Liaised between patients and physicians to ensure patient comprehension of treatment plans
Instructed patients and family members on proper discharge care
Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
Ensured HIPAA compliance
Followed infection control procedures
ICU Staff Nurse
Southeast Georgia Health System
06.2017 - 04.2018
Pharmacological and non-pharmacological management and treatment of various disorders and diseases
Effective counseling in health maintenance and disease management
Collected blood, tissue and other laboratory specimens and prepared them for lab testing
Performed lab tests and communicated results
Liaised between patients and physicians to ensure patient comprehension of treatment plans
Instructed patients and family members on proper discharge care
Closely monitored acute conditions
Ensured HIPAA compliance with 0 breaches of patient privacy
Developed and implemented individualized nursing care plans unique to each patient
Managed care for post-operative patients through discharge
Followed infection control procedures resulting in 0 infections
Assisted patients with daily functions
Squad Leader, Full Time
United States Marine Corps
08.2005 - 08.2013
Assisted commanders and operations officers in the training, deployment and tactical employment of rifle, reconnaissance, direct action, weapons, and anti-tank munitions during combat operations
Supervised and coordinated preparation of personnel, weapons and equipment for movement and combat
Taught proper Use of Force techniques to Marines directly resulting in de-escalation of conflicts without the use of deadly force
Supervised and conducted vehicle checkpoints, snap vehicle checkpoints, and I.D. checkpoints. Such operations directly contributed to the interdiction of enemy movement
Developed a robust and thorough demolition-training package for the Assault section, to include mechanical and explosive breeching of buildings and obstacles, resulting in squad becoming the dedicated breeching element for the company
Successfully administratively processed 15 Marines through post deployments
Ensured all Marines in squad received any and all support during their post deployment transitions
Led 15 Marines in combat and peacetime operations with (0) loss of personnel and equipment
Through the use of radio communication, transmitted and received communications while coordinating attacks, defenses, checkpoints, guard rotations, raids, and security patrols, with 100% accuracy
Served as Sergeant of The Guard, supervising the conduct and security operations, resulting in (0) penetrations of the line of defense
Planned and executed over 200 foot and vehicle patrols resulting in direct disruption of enemy movement through the battle space
Conducted community outreach programs, resulting in intelligence used to interdict enemy movement, which led to a safer community
Interviewed suspects and witnesses resulting in the arrest of suspected terrorists
Served as the supervisor for a Quick Reaction Force, responding to emergency calls throughout the area of operations
Responded to medical emergencies and hostile fire ambushes. 100% recovery of all personnel, gear, and equipment
Coordinated efforts for Quick Reaction Force, resulting in fast and efficient response to hostile situations
Supervised the after action debriefs, wrote multiple after action reports using correct grammar and spelling
Routinely met and exceeded safety standards and regulations in relation to the planning, development, and leadership of the workplace, transportation, range, and safety programs throughout the U.S. and abroad
Planned, conducted, and supervised surveillance missions in order to watch, learn, and disrupt suspect and drug trafficking movement
Education
MBA - Business Administration
Walden University
Minneapolis, MN
06.2019
Bachelor of Science - Nursing
Armstrong State University
Savannah, GA
05.2017
Skills
Strong clinical judgment
Superior written and verbal communication skills
Acute care expertise
High level of autonomy with proven track record of success
1,000 hours public speaking to groups from 50 to 600 people
Strong clinical educator
Proven ability to identify customer needs and exceed their expectations
IV drug therapy management
Critical care, emergency, correctional, and hospice nursing
Former curriculum developer
Affiliations
Emergency Nurses Association Member
American Nurses Association (ANA) Member
Sigma Theta Tau Member Constituent Number 1735473, paying member of Chapter Rho Psi
Delta Mu Delta Member, for superior academic achievement in MBA program.
Certification
TNCC - Trauma Nurse Core Course
BLS - Basic Life Support
ACLS- Advanced Cardiac Life Support Certification
PALS - Pediatric Advanced Life Support
Neonatal Resuscitation Program
Timeline
ER Charge Nurse and Clinical Leader
Southeast Georgia Health System
09.2023 - Current
Health Services Administrator
Armor Healthcare
03.2023 - 09.2023
Director of Nursing
Armor Healthcare
03.2023 - 05.2023
Registered Nurse
Baptist Health
06.2022 - 03.2023
Registered Nurse, Emergency Department
Aya Healthcare
11.2021 - 06.2022
Emergency Room Charge Nurse
UF Health North
11.2020 - 12.2022
Case Manager
GHC Hospice
08.2019 - 04.2021
Assistant Nurse Manager
Baptist Health System
03.2019 - 08.2019
ER Charge Nurse and Clinical Leader
Southeast Georgia Health System
04.2018 - 03.2019
ICU Staff Nurse
Southeast Georgia Health System
06.2017 - 04.2018
Squad Leader, Full Time
United States Marine Corps
08.2005 - 08.2013
MBA - Business Administration
Walden University
Bachelor of Science - Nursing
Armstrong State University
TNCC - Trauma Nurse Core Course
BLS - Basic Life Support
ACLS- Advanced Cardiac Life Support Certification
PALS - Pediatric Advanced Life Support
Neonatal Resuscitation Program
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