Andrew Dixon
Claremore,OK
Summary
I have a rich work history in IT support along with successful customer service skills. I would love an opportunity to use my background in IT and desire to learn even more to assist customers in the future.
Overview
2
2
years of professional experience
Work History
Team Sports Member
Academy Sports + Outdoors
11.2023 - 02.2024
- Achieved personal and store sales goals by applying sound customer service and sales protocol.
- Processed customer payments and bagged items to complete the buying experience.
- Performed recovery of sporting goods items and returned to specified department areas.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Maintained store displays and followed store housekeeping standards and procedures to provide an assortment of sporting goods.
IT Technician
Preston Public Schools
03.2022 - 05.2023
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Maintained office PCs, networks, and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners, and laptops.
Education
Bachelor of Arts - Multimedia
Rogers State University
Claremore, OK05.2026
Associate of Applied Science - 3D Modeling & Animation
Oklahoma State University Institute of Technology - Okmulgee
Okmulgee, OK05.2023
Skills
- Customer Service
- Problem-Solving
- Mobile Device Repair
- Attention to Detail
- Software Upgrades
- Troubleshooting
Timeline
Team Sports Member
Academy Sports + Outdoors
11.2023 - 02.2024
IT Technician
Preston Public Schools
03.2022 - 05.2023
Bachelor of Arts - Multimedia
Rogers State University
Associate of Applied Science - 3D Modeling & Animation
Oklahoma State University Institute of Technology - Okmulgee