ANDREW E. LUCKETT
Mesa,Arizona
Summary
Looking to return to a technical support role with a reputable organization to utilize my technical experience and skills, as well as to enhance my knowledge while making a significant contribution to the success of the company. Skilled Production Worker offering [Number] years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times. Dedicated Operator specializes in shipping, receiving and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Level 1 Operator
Amazon
05.2023 - Current
- Initiative taken to replenishing carts in needed areas
- Support Process Assistants (PA) with daily departmental duties to fill gaps
- Run forklift
- Trained new hires Run the tugger
- Multi roles, inbound and outbound dock, picking and stowing
- Report safety hazards.
- Provided on-the-job training to newly hired workers and team members.
- Monitored and tracked warehouse inventory and ordered new materials to prevent shortages.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Removed orders from storage, wrapped, and staged for shipments.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Communicated with floor managers to determine merchandise placement.
- Operated or tended automatic stacking, loading and packaging machines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Assisted in receiving, stocking and distribution of merchandise.
- Helped train new employees in safe practices and warehouse procedures.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Pulled order materials according to pick tickets and delivery schedules.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Forklift operator
Kalil Bottling
03.2020 - 03.2023
- Load or unload trucks
- Stock the line
- Restock or organize bays.
Seasonal Pre-Loader
UPS
11.2019 - 02.2020
- Packed and loaded packages for delivery during the holiday season.
Super Dad
Stay at Home
12.2016 - 11.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Contractor - Level 2 Technical Helpdesk
Volt (Arris)
05.2015 - 11.2016
- Promoted to Team Lead within ten months of hire
- Responsible for onboarding and training new hires
- Point of Contact for escalated customer complaints and complex technical Help Desk issues
- Managed VOIP technical support with the ability to troubleshoot and resolve errors quickly
- High quality customer satisfaction outcomes
- Configured and troubleshooted all matters related to Uverse TVE, Broadband on various wireless devices and cable connections from source to physical locations
- Consistently exceeded above average inbound call metrics; and up-sale quotas.
Education
Associate degree - Network Technology
Collins College
Phoenix, Arizona01.2005
High School Diploma -
Greenway High School
Phoenix, Arizona01.2000
Cisco Networking Systems -
Greenway High School
Phoenix, Arizona01.1999
Business Marketing Course -
Rio Community College
Tempe, Arizona01.1999
Skills
- Certified Forklift Operator
- Warehouse
- Safety Hazards
- Hardware & Software Installs
- WiFi Security
- Troubleshooting
- Remote Access Support & Resolution Logon Assistance
- Password Resets
- Friendly Internal & External Customer Service Support
- Manage Service Incident Tickets
- Microsoft Office
- Multiple Internet Browsers & Operating Systems
- Heavy Equipment Operation
- Quality Assurance
- Effective Communication
- Warehouse Operations
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Level 1 Operator
Amazon
05.2023 - Current
Forklift operator
Kalil Bottling
03.2020 - 03.2023
Seasonal Pre-Loader
UPS
11.2019 - 02.2020
Super Dad
Stay at Home
12.2016 - 11.2019
Contractor - Level 2 Technical Helpdesk
Volt (Arris)
05.2015 - 11.2016
Associate degree - Network Technology
Collins College
High School Diploma -
Greenway High School
Cisco Networking Systems -
Greenway High School
Business Marketing Course -
Rio Community College