ANDREW F. JENNETT JR
Houston,TX
Summary
To obtain a position in a growing corporation where my education and skills will be effectively utilized. Professional with a proven background in customer service and reservations, bringing a strong focus on team collaboration and adaptability. Skilled in managing customer inquiries, resolving issues efficiently, and maintaining high service standards. Known for reliability, effective communication, and ability to thrive in fast-paced environments. Equipped to deliver impactful results and enhance customer experience.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Customer Reservation Center NHCC
United Airlines
08.2021 - 05.2023
- Sales reservationist for United Airlines assisting passengers with their flight Itinerary.
- Adapted communication style to accommodate diverse clientele, promoting a welcoming atmosphere for all guests.
- Navigated multiple software programs simultaneously for efficient reservation processing and exceptional multitasking abilities.
- Resolved customer complaints with empathy and professionalism, resulting in higher customer retention.
- Implemented feedback from supervisors to constantly improve performance and grow professionally within the role.
Aircraft Material Supervisor
Expressjet Airlines
03.2005 - 11.2021
- Lead Material Specialist
- Assigned duties to all team members
- Maintain weekly and monthly expiration
- Conduct an audit of inventory including the Hazmat parts
- This also includes communication with Mexican,Canadian brokers for International airway bills
- Maintained a high level of safety standards by adhering to strict guidelines and procedures during all repair tasks.
- Collaborated with quality assurance teams to ensure compliance with regulatory requirements during maintenance activities.
- Managed detailed record-keeping systems, tracking all performed maintenance actions accurately for future reference and analysis purposes.
- Obtained fuel and oil samples to check for contamination.
- Assisted with aircraft and equipment transport and movement.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Daily maintenance planning call with team members
- Prepare RO (repair order) reports for engineering component
- Fostered a culture of safety and professionalism within the team by consistently modeling best practices and holding others accountable for adherence to established procedures.
Materials Specialist
Commutair
11.2020 - 08.2021
- Maintaining Maintenance Parts for Aircraft Operations
- Repairable parts Engine Changes, Hazmat Qualifications
- Logistics Operations
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
Baggage Service Agent
Northwest Airlines
09.2000 - 12.2004
- Equipment Service Employee
- Trained and certified can loader operators for international flights
- Domestic operations Ramp Baggage Service: assisted in airlines' Loading of passengers' baggage and U.S mail.
- Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
- Collaborated with team members to locate misplaced luggage, expediting returns to rightful owners promptly.
- Expedited baggage handling during irregular operations, minimizing disruptions to flight schedules and passenger inconvenience.
- Managed high-stress situations calmly, addressing passenger concerns quickly while maintaining a professional demeanor.
- Improved overall efficiency by actively participating in regular staff meetings and contributing ideas for process enhancement.
Operations Supervisor
Continental Airlines
03.1997 - 03.2000
- Customer Service Supervisor
- Directed over 30 agents for daily flight activities including training of Disabled customers, counseling and budget administration for Terminal Operations Dept.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Airline Customer Service Lead Agent
Continental Airlines
06.1992 - 02.1997
- Lead Agent
- Advised and directed airline employees for Continental ramp Operations
- Customer Service Agent
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Supervised flight crew in loading of aircraft for Scandinavian Airlines
- Monitored baggage and cargo to ensure timely operation through coaching and aircraft safety.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
Aviation Boatswain Mate
United States Navy USS Forrestal
06.1986 - 11.1991
- 3rd Class Petty Officer in the United States Navy
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Operated aircraft tower controls, directed and signaled aircraft landings, completed maintenance on aircraft canopies and landing gear, developed comprehensive organizational skills
- Was an active military member of the Gulf War.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Liberal Arts -
St. Leo's College
Little Creek Naval Base, Virginia BeachCommunications -
New York Institute of Technology
New York, New YorkBachelor of Arts - Liberal Arts
University of Arizona Global Campus
Tucson, Arizona06.2025
Skills
- Organization
- Travel Planning
- Transportation information
- Reliability
- Team Leadership
- Assertiveness
- CRM Software
- Customer Engagement
- Phone Etiquette
- Schedule Maintenance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Activities
- Assistant Manager at College Radio Station
- New York State Gospel Choir Member
Certification
- OSHA Certified
Languages
Spanish
Limited Working
Timeline
Customer Reservation Center NHCC
United Airlines
08.2021 - 05.2023
Materials Specialist
Commutair
11.2020 - 08.2021
Aircraft Material Supervisor
Expressjet Airlines
03.2005 - 11.2021
Baggage Service Agent
Northwest Airlines
09.2000 - 12.2004
Operations Supervisor
Continental Airlines
03.1997 - 03.2000
Airline Customer Service Lead Agent
Continental Airlines
06.1992 - 02.1997
Aviation Boatswain Mate
United States Navy USS Forrestal
06.1986 - 11.1991
Communications -
New York Institute of Technology
Liberal Arts -
St. Leo's College
Bachelor of Arts - Liberal Arts
University of Arizona Global Campus