Andrew C. Friedman
Atlanta,GA
Summary
Experienced hospitality professional with a diverse background in independent and owned/franchised hotels in city, suburban, and resort settings. Skilled in banquets and catering, as well as full-service meeting facility management. Seeking a hybrid position in the Atlanta metro area to utilize my skills, specialized industry insight, and extensive knowledge gained throughout my hospitality career. Eager to contribute to the training and development of future leaders in the hospitality industry.
Overview
13
13
years of professional experience
Work History
Quality Assurance Specialist
A leading US Based hotel company
04.2023 - Current
- Ensure our partner hotels adhere to the standards set for guest service satisfaction, and product delivery
- Create a detailed report outlining the site visit
- Present to stakeholders at conclusion of the conclusion of the Assessment
- Timely hotel reporting and expense filing
General Manager, Hyatt Place
TKo Hospitality Mgt
03.2019 - 01.2023
- Provide strategic leadership to ensure guest, team member and ownership expectations are met by effectively scheduling resources and exhibiting an adaptive leadership style
- Manage the guest experience to create long lasting summer vacation memories. Rated #3 (of 115 hotels) in Trip Advisor contributors
- Ensure brand standards were being met in all phases of product and service delivery
- Met regularly with (5) junior managers and (2) supervisors to mentor and coach them for professional growth
General Manager, Hilton Garden Inn/Hampton Inn
ASHA Hospitality, LLC
01.2012 - 01.2019
- Manage the day-to-day operation of the hotel to ensure operating procedures were being followed in all phases of the hotel operational team, approximately 50 employees
- Mastered effective operation of the business
- Managed the human resource’s function, staff retention programs, and associate training
Education
Bachelor of Science - Hospitality Administration And Management
Temple University
Philadelphia, PA05-1985
Skills
- Strong and effective communication skills
- Adaptive problem solver
- Calm under pressure
- Strong financial and business acumen
- Problem-solving skills
- Customer service
- Internal audits
- Quality improvements
- Decision-making
- Team collaboration
- Documentation and reporting
- Quality assurance
- Project management
Professional Development
- Certified Hospitality Sales Professional, American Hotel & Motel Educational Institute
- Certified Meeting Professional, Convention Industry Council Online
- Pricing Strategies for Hotel Revenue Management, Cornell University Online
Timeline
Quality Assurance Specialist
A leading US Based hotel company
04.2023 - Current
General Manager, Hyatt Place
TKo Hospitality Mgt
03.2019 - 01.2023
General Manager, Hilton Garden Inn/Hampton Inn
ASHA Hospitality, LLC
01.2012 - 01.2019
Bachelor of Science - Hospitality Administration And Management
Temple University
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