Andrew Sharp
San Angelo
Summary
Experienced Registered Nurse with a proven track record of building strong connections with co-workers, patients, and their families through compassionate communication, a courteous demeanor, and a service-focused mindset. Skilled in writing, data entry, case management, and technological proficiency. Demonstrated reliability and efficiency in delivering care, backed by over 12 years of customer service experience. Possesses extensive direct patient interaction, including 1+ year of home health nursing and case management, 5 months of pediatric nursing, approximately 1.5 years of inpatient transportation and health unit coordination, as well as over 2 years (equivalent to over 450 hours) of education-related hospital clinical experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Nurse/Case Manager
Enhabit Home Health
10.2023 - Current
- Provided patients and caregivers education about disease processes, medication, diagnoses, prognoses, treatment options, etc
- Applied clinical knowledge to assess patient needs and develop comprehensive personalized care plans
- Collaborated with physicians, occupational and physical therapists, and other care team clinicians on adjusting care plan as needed with the goal of advocating for the best outcomes for my patients
- Input detailed clinical findings, created weekly case conference notes, and wrote verbal orders within the patients' electronic medical record (HCHB)
Registered Nurse
Shannon Medical Center
05.2023 - 10.2023
- Collaborated with physicians to quickly assess patients and deliver proper treatment while managing rapidly changing conditions
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options
- Input detailed clinical findings within the patients' electronic medical record (EPIC)
Customer Service Representative
Gandy Ink
06.2019 - 08.2021
- Answered inbound calls, chats, and emails to ease customer service
- Developed strong customer relationships to encourage repeat business
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Emergency Dispatcher
San Angelo Police Department
01.2019 - 05.2019
- Handled emergency phone calls calmly and obtained pertinent information with composed approach
- Dispatched emergent and non-emergent calls to relevant police, fire, or medical response personnel depending on individual call situations while tracking data in real-time
- Entered information on computerized systems to prioritize and assign calls to appropriate personnel
Patient Transporter / Health Unit Coordinator
University Medical Center
08.2017 - 12.2018
- Provided outstanding customer service to patients, visitors, and employees
- Trained new hires to encourage the prevention of safety problems and maintain compliance with regulations
- Led the peer-interview team in speaking with potential employees and reporting each interview to management
- Scheduled appointments, maintained phone lines, and organized patient charts
Lead of Service
Forever21
06.2016 - 12.2016
- Coordinated and managed responsibilities for a team of 5-8 employees per shift to ensure excellent customer service
- Trained and mentored team members to enable opportunities for success
- Provided outstanding service to customers by attending closely to concerns and questions
Director of Operations
Vertigo Creative Services, LLC
06.2012 - 06.2016
- Managed production processes for promotional merchandise.
- Oversaw and optimized cross-departmental responsibilities to enhance efficiency.
- Ensured high-quality client service with outstanding interactions.
Education
Bachelor of Science - Nursing
Capella University
02.2025
Associate of Applied Science - Nursing
Howard College
San Angelo05.2023
Skills
- Excellent verbal and written communication
- Case management
- Data entry on EMR/EHR
- Critical thinking
- Direct patient care
- Strong ability to collaborate with a healthcare team
- Patient care planning
- Discharge planning
- Care plan development
- Strong clinical judgment
- Strong technological understanding
Certification
- BLS - Basic Life Support
- PALS - Pediatric Advanced Life Support
- NRP - Neonatal Resuscitation Provider
Awards
Daisy Award Nominee (2023)
Timeline
Registered Nurse/Case Manager
Enhabit Home Health
10.2023 - Current
Registered Nurse
Shannon Medical Center
05.2023 - 10.2023
Customer Service Representative
Gandy Ink
06.2019 - 08.2021
Emergency Dispatcher
San Angelo Police Department
01.2019 - 05.2019
Patient Transporter / Health Unit Coordinator
University Medical Center
08.2017 - 12.2018
Lead of Service
Forever21
06.2016 - 12.2016
Director of Operations
Vertigo Creative Services, LLC
06.2012 - 06.2016
Bachelor of Science - Nursing
Capella University
Associate of Applied Science - Nursing
Howard College
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