Andrew J. Finley
Inchelium
Summary
Action oriented and independently motivated professional with 30 years of work experience. Proven expertise in care plan development and client advocacy, ensuring tailored support and crisis intervention. Strong interpersonal communication skills foster trust and collaboration, enhancing client satisfaction and well-being. Committed to empowering individuals through informed decision-making.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Certified Home Care Aide
Consumer Direct Care
02.2017 - Current
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each client''s needs.
- Plans and aligns clients schedule and transported clients safely to appointments or errands, ensuring they arrived promptly and returned home securely afterward.
- Organized recreational activities that aligned with each client''s interests and abilities, enhancing overall well-being through enjoyable pastimes.
- Demonstrated proficiency in using assistive devices such as wheelchairs or lifts when required, safeguarding both the client''s health and personal dignity during transfers.
- Manages complex daily routines for clients, ensuring timely completion of essential tasks.
- Served as an advocate for clients'' rights and preferences in treatment decisions, promoting autonomy whenever possible and instilling trust in client/caregiver interactions.
Case Manager
Colville Confederated Tribes
06.2022 - 07.2023
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information and reviewed implementation of plans for decision quality.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely and ensured accountability for individuals who didn't interact with the client's best interests.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Engaged in self-development by attending all trainings available and mandatory with an action oriented mindset. This allowed me to complete my initial trainings several months earlier than other Case Manager did when they were onboarded. Used Self-awareness in ongoing professional interactions to identify where further training was necessary in order to grow professionally.
- Managed complex professional and social interactions between the 12 tribes present on the Colville Reservation in the client base and between coworkers.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Monitored clients' progress and tracked client services to provide crisis interventions. This required situational adaptability and nimble learning to find solutions for problems where existing solutions did not already exist withing reservation boarders.
Medical Receptionist
U.S. Army
04.1995 - 04.2004
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved accuracy of patient data with meticulous record-keeping.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Projects and Achievements
Non-Paid
07.1977 - Current
- Self-motivated, with a strong sense of personal responsibility. This integrity and drive was instilled in me at a young age and is in keeping with the traditions of my people, the Sn'ay'ckstx.
- Skilled at working independently and collaboratively in a team environment. These skills were essential when assisting to build our community's traditional dugout canoe, now named Snkliptqn.
- Proven ability to learn quickly and adapt to new situations. Not only was this skill learned as a youth on the reservation where resources are scarce, but it was further honed as a leader of soldiers in the Army.
- Excellent communication skills, both verbal and written. This is true as both short and concise communications when things need to be done quickly or patient and explanatory when the listener needs to learn the topic succinctly. This has been vital as an ancestral knowledge keeper of my Sn'ay'ckstx people.
- Worked well in a team setting, providing support and guidance. This has been a vital skill as every individual in a team needs to do their part to contribute to the success of the whole.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
University of Maryland EU
Wiesbaden, GermanyBachelor of Science - Nursing
Spokane Community College
Inchelium, WA06-2029
Skills
- Care plan development
- Family communication
- Documentation
- Interpersonal communication
- Behavior redirection
- Crisis intervention
- Schedule management
- Client advocacy
Certification
- HCA - Home Care Aide
Languages
German
Professional Working
Salish
Elementary
Timeline
Case Manager
Colville Confederated Tribes
06.2022 - 07.2023
Certified Home Care Aide
Consumer Direct Care
02.2017 - Current
Medical Receptionist
U.S. Army
04.1995 - 04.2004
Projects and Achievements
Non-Paid
07.1977 - Current
University of Maryland EU
Bachelor of Science - Nursing
Spokane Community College
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