Andrew J. Belen
Wonder Lake,IL
Summary
Dynamic and results-driven professional with substantial experience leading customer service teams and developing customer-centric solutions. Expert in navigating complex issues and resolving them with creative solutions. Proven track record of training and developing teams to exceed service goals.
Overview
11
11
years of professional experience
Work History
Advanced Access Specialist
Abbvie
04.2025 - Current
Access Support & Launch Specialist
AbbVie
01.2023 - 03.2025
- Built respectful and trusting relationships with patients, and business partners.
- Followed strict data confidentiality rules to keep client information secure.
- Communicated with third-party agencies and providers for care coordination.
- Determined and verified eligibility for program services.
- Assisted patients and healthcare providers navigate through access issues and administer patient support services for all current AbbVie Immunology products as well as new product launches.
- Worked independently to manage a caseload comprised of healthcare providers, Patient Access Support field representatives, and patients under various levels of urgency dependent upon patient need.
- Complete investigations related to escalations raised by patients, HCPs or Salesforce. Provided a concise and well-organized summary to the requestor.
- Presented training courses for employees, utilizing various approaches such as lectures, demonstrations, role-playing, and group activities.
- Prepared and developed lesson strategies and curriculum in accordance with current training methodologies and theories.
- Reviewed standards against performance and developed measurable action plans to meet goals.
Insurance Specialist 2
AbbVie
03.2021 - 12.2022
- Under a hybrid based model, I assisted in a dual duty role in both inbound & outbound queues.
- Upskilled to a Financial Services Team that assists with patients facing financial burdens regarding their specialty medications, which includes but is not limited to exhausted savings cards, billing issues, savings card escalations, etc.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Complied with confidentiality regulations in handling customer information.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Determined clients' immediate and future financial requirements to recommend insurance products meeting individual needs.
- Developed into a Subject Matter Expert, and lead side by sides with new and existing agents to bridge the gap in learning opportunities.
Insurance Specialist
AbbVie
11.2020 - 03.2021
- Provided assistance to plan participants by explaining benefits information to ensure seamless patient care.
- Monitored data integrity and confidentiality by observing strict regulations and procedures.
- Provided detailed information to patients, doctor's offices, and internal contacts about benefits and limitations of different policies and programs regarding specialty medications.
- Outbound Benefits Investigation
Patient Care Coordinator
AllianceRx Walgreens Prime
09.2019 - 10.2020
- Assist in inbound production of scheduling deliveries of specialty medication with MDO, and Patients, coordinating to ensure seamless communication.
- Daily functions included work lists to support outbound in scheduling deliveries with MDO, and Patients
- Perform follow up with orders delayed in transit due to medical information. Alleviate concerns and holds on accounts due to representative error.
- Assist in new hire trainings for peak season and provide floor support.
Benefits Verification Specialist
CVS Caremark
02.2019 - 08.2019
- Supported The Oncology Team, for benefits verification.
- Liaison between patient, pharmacy, and doctor’s offices
- Inbound and Outbound call center dual role, to provide patient support.
- Updated health partners on medications, prior authorizations, and billing related inquires.
- Assisted in training for Oncology team members.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Acted as intermediary between insurance companies and patients by researching and assessing information to determine claim validity at the pharmacy level.
Operations Warehouse Lead
ThredUP Inc.
03.2016 - 12.2018
- Oversee all Inbound Operations.
- Disciplinary/Coaching Opportunity documentation with associates.
- Metric Excel Report Spreadsheets, as well as staffing, and scheduling.
- Implemented training checklists for each of the Inbound and Outbound processes.
- Cross trained on all areas of operation Inbound and Outbound throughout the warehouse.
- Produced a weekly trainee report for Training Supervisor indicating areas of improvement, and training period start and end dates.
- Successfully progressed a multitude of trainees through the warehouse on different positions, and has monitored progress.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Tracked attendees, participation and understanding of course material.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Awarded certificates to employees who completed training to recognize accomplishments, boosting motivation and retention.
- Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
Pastry Sous Chef
Grillhouse by David Burke
08.2014 - 08.2015
- Opening Restaurant Team, September 2014
- Successfully implemented, executed and oversaw changes in the Pastry Department Menu development, with a dynamic pastry emphasis on Filipino and Latin inspiration
- Food Ordering, Sales Tracking, and Scheduling Banquet hall production high volume pastry plated line work.
Education
Associate of Applied Science - Baking & Pastry Arts Management
The Culinary Institute of America
Hyde Park, NY2013
High School Diploma - undefined
Palatine High School
Palatine, IL2011
Timeline
Advanced Access Specialist
Abbvie
04.2025 - Current
Access Support & Launch Specialist
AbbVie
01.2023 - 03.2025
Insurance Specialist 2
AbbVie
03.2021 - 12.2022
Insurance Specialist
AbbVie
11.2020 - 03.2021
Patient Care Coordinator
AllianceRx Walgreens Prime
09.2019 - 10.2020
Benefits Verification Specialist
CVS Caremark
02.2019 - 08.2019
Operations Warehouse Lead
ThredUP Inc.
03.2016 - 12.2018
Pastry Sous Chef
Grillhouse by David Burke
08.2014 - 08.2015
Associate of Applied Science - Baking & Pastry Arts Management
The Culinary Institute of America
High School Diploma - undefined
Palatine High School
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