Andrew J Makoutz
Baraboo
Summary
Dynamic professional with extensive experience in customer service and team leadership at Wilderness Resort. Proven ability to enhance guest experiences while ensuring safety and compliance. Skilled in cash handling and time management, consistently delivering exceptional results in fast-paced environments. Adept at training staff and resolving concerns to maintain high satisfaction levels.
Overview
16
16
years of professional experience
Work History
Attractions Associate
Wilderness Resort
Wisconsin Dells
12.2024 - Current
- Assist guests with attraction operations, ensuring safety and enjoyment
- Provide excellent customer service in a fast-paced resort environment
Delivery Driver
Grubhub & Uber Eats
Wisconsin
01.2020 - 12.2024
- Delivered food promptly while ensuring order accuracy and customer satisfaction
- Managed time effectively to meet high-demand service periods
Usher
Take Flight
Wisconsin Dells
01.2021 - 02.2022
- Guided guests to their seats and assisted with theater operations
- Maintained cleanliness and organization to enhance the guest experience
Aquatics Supervisor
Wilderness Resort
Wisconsin Dells
12.2017 - 01.2021
- Supervised lifeguard teams, ensuring compliance with safety regulations
- Trained staff in emergency procedures and customer service best practices
- Managed daily operations and resolved guest concerns promptly
Key Holder
Gino’s Italian Deli
Madison
12.2013 - 12.2017
- Managed store operations, including opening and closing duties
- Provided customer service and handled cash register transactions
- Assisted in inventory management and restocking
- Made sandwiches for customers in a fast paced environment
Salesperson
Kmart
Pardeeville
01.2009 - 01.2013
- Assisted customers with purchases and provided product recommendations
- Managed inventory and restocked merchandise
Education
Madison Technical College
Madison, WIHigh School -
Pardeeville High School
Pardeeville, WISkills
- Customer Service & Guest Relations
- Team Leadership & Staff Training
- Safety & Emergency Procedures
- Cash Handling & Sales Operations
- Time Management & Efficiency
- Self motivation
References
References available upon request.
Timeline
Attractions Associate
Wilderness Resort
12.2024 - Current
Usher
Take Flight
01.2021 - 02.2022
Delivery Driver
Grubhub & Uber Eats
01.2020 - 12.2024
Aquatics Supervisor
Wilderness Resort
12.2017 - 01.2021
Key Holder
Gino’s Italian Deli
12.2013 - 12.2017
Salesperson
Kmart
01.2009 - 01.2013
Madison Technical College
High School -
Pardeeville High School
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