Teresa Pochat

• Post open positions to job boards, coordinate candidate travel, schedule interviews and assist in creating offer letters.
• Assists with identifying issues affecting recruitment and implementing recruitment activities to continuously improve process.
• Communicates corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Coordinate office events such as QBR's/SKO's and meetings, ensuring timely execution and optimal scheduling for all participants.
• Prepares documents, reports and presentations for executives and board members using advanced software proficiencies.
• Develop comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
• Book all employee travel, order lunches/snacks for office, process payments for Finance and handle shipping/receiving.

• Assisted recruitment team with customized screening and initial contact of applicants to determine qualification and interest level.
• Booked flights, car rentals and hotel accommodations for business travel.
• Performed advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Completed data entry, tracked resumes and maintained applicant tracking system.
• Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
• Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
• Frequent use of word processing, spreadsheet, database and presentation software.
• Coached new employees on administrative procedures, company policies and performance standards.

• Performed complex general accounting functions including preparation of journal entries, account analysis, and balance sheet reconciliations.
• Balanced monthly general ledger accounts to accurately record cost and month end accruals.
• Created detailed expense reports and requests for capital expenditures.
• Researched and resolve accounts payable discrepancies.
• Established operational objectives and work plans and delegate assignments to subordinate managers.
• Maintained office services by organizing office operations and procedures.
• Contributed with company close; cancelled all vendors, subscriptions and close financial records.

• Greeted employees, guests, vendors, and candidates in professional manner and escort them to conference rooms as appropriate.
• Coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation.
• Coordinated and lead logistical changes to office such as space expansion, internal office moves, and new hire on-boarding.
• Assisted with organizing team and/or company-wide events, such as training seminars, weekly employee lunches, or special events.
• Assisted in various administrative and office duties as needed such as ordering business cards, maintaining office equipment and company email distribution lists.
• Boosted website traffic 50% by creating integrated social media strategy. Worked closely with social media team on WordPress blogs and social media marketing.
• Worked closely with social media team on WordPress blogs and social media marketing.
• Provided support coordination of recruitment projects and related services to supervisors, hiring managers, recruitment team members, and others.
  

• Responsible for sales and performance of SYD Boutique and sales performance of each sales associate.

• Developed business strategies and sets achievable goals and targets, implements sales incentives to help boost sales, and ensures staff is held accountable for achieving set goals.

• Identified and communicates regularly with division heads on product availability and market trends to maximize productivity.

• Developed and lead a high-performance team that drives sales and achieves comp store results and profitability through effective training, coaching and motivational activities.

• Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.

• Communicated directly with customers either by telephone, through email, or service requests.
• Assisted all Universal Audio customers and incoming inquiries as required.
• Responded to customer inquiries, complaints, and service requests within specified department metrics.
• Handled and resolve or appropriately escalate customer complaints to achieve high customer satisfaction interaction scores.
• Provided support to customers to help resolve potential account issues, including research of on line purchases.