Summary
Overview
Work History
Education
Skills
Personal Information
Education
Training
References
Timeline
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ANDREW JAMES PALOYO

ANDREW JAMES PALOYO

Oakley,USA

Summary

I am seeking a role that provides a platform for continuous learning, a challenging yet supportive atmosphere, and the opportunity to make meaningful contributions to the organization's success. I look forward to leveraging my technical expertise and passion for growth in a role that aligns with these values

Overview

22
22
years of professional experience

Work History

System Specialist - Junior Assistant Manager 3 – Incident, Problem change and Application Management

BDO Unibank Inc.
11.2020 - 10.2023
  • Understand and analyze critical business functions with the app owners of applications in Dynatrace
  • Implement practical solutions in Dynatrace for diverse technology stacks to optimize performance monitoring
  • Integrate various bank applications with Dynatrace across supported technologies
  • Identify and set up processing rules and attributes for log monitoring v2
  • Create efficient dashboards with critical business metrics for different needs
  • Conduct user training sessions for application owners and business units
  • Analyze and resolve Application Performance Monitoring incidents, providing expertise and recommendations for improvement
  • Enhance operational efficiency within the application team through dashboards, multidimensional analysis, and performance assessments in line with security policies.

Infrastructure Specialist - Junior Assistant Manager 1 – Data Center Officer

BDO Unibank Inc.
05.2016 - 11.2020
  • Monitor server health, room conditions, and data center operations
  • Check servers daily, report issues, and escalate for support or environmental incidents
  • Document problems through ticketing systems and logs based on service level standards
  • Conduct user acceptance testing for new infrastructure and database functions
  • Participate in shift huddles at the beginning and end of each shift
  • Identify areas for monitoring improvement and make recommendations
  • Manage server monitoring and isolation using tools like Dynatrace, Solarwinds, Nagios, Splunk, and others bank applications
  • Create and renew digital certificate signings line CA and Third party
  • Provide 1st and 2nd level support for servers, infrastructure, and facilities
  • Collaborate proactively with Section Leads, Shift Leads, and DCO Shift Managers.

Desktop Support / Administrative Executive

Al –Futtaim Motors – Lexus Service Center
07.2014 - 07.2015
  • Manage workflow by studying methods, implementing cost reductions, and developing reporting procedures (SAP IS AUTO PROD)
  • Analyze and improve systems and procedures, including operating practices, record keeping, forms control, office layout, and budgetary and personnel requirements
  • Foster the growth of administrative staff through information sharing and training
  • Resolve admin issues by coordinating report preparation, analyzing data, and finding solutions
  • Ensure equipment operation by completing preventive maintenance, arranging repairs, managing inventories, and evaluating new equipment and techniques
  • Provide information by responding to questions and requests
  • Maintain supplies inventory by checking stock, anticipating needs, placing orders, and verifying receipt of supplies
  • Schedule and assign administrative projects, ensuring timely completion of work
  • Stay updated on professional and technical knowledge through workshops, publications, networks, and professional societies
  • Bring experience in Automotive Workshop roles such as Job Controller, Storekeeper, Warranty Claims, and Customer Relations
  • Contribute to team efforts by achieving related results as needed.

Desktop and Printer support

JooRhee’s Tshirt Printing
02.2014 - 09.2014
  • Maintain and troubleshoot computer hardware and software
  • Manage various printers for different inks and printing technologies
  • Handle customer inquiries and orders through walk-ins and calls
  • Meet with clients to understand business objectives and job requirements
  • Develop concepts to meet client needs and present finalized ideas
  • Log customer details, track orders, and manage necessary materials and supplies
  • Estimate project time and provide quotes to clients
  • Supervise personnel to ensure timely job order processing
  • Update and correct ledger entries on a daily basis
  • Efficiently allocate financial resources
  • Compute input and output taxes monthly for filing.

Access Control Specialist

Philippine National Bank
01.2010 - 01.2014
  • Review incoming email and fax requests for accuracy and completeness, enforcing bank policies
  • Respond to inquiries about bank system access via phone, email, and fax, ensuring compliance with policies
  • Guide users through secure access processes, verifying caller identity
  • Draft formal letters to update bank system users
  • Monitor system inventory for invalid User IDs, sending formal requests for standardization
  • Track and manage system access enrollment, modification and expiration
  • Log all activities, coordinate with User Administration, and provide password security
  • Download, process, and forward system-generated reports for review
  • Create Excel reports using pivot tables, Macros, and VBA from server and database data
  • Perform daily system database backup and archive Lotus Notes emails
  • Conduct User Acceptance Testing (UAT) for system turnover and new implementations.

Field and Office Techinical Assistant (On-the-job Training)

BITELECOMS SERVICES CORPORATION
02.2009 - 03.2009
  • Customer assistance troubleshooting internet connections
  • Handling basic configuration of PLDT DSL routers
  • Physically install internet routers to subscribers
  • Troubleshoot PC software and hardware problems.

Data Analyst Specialty Team (Team leader)

Accenture Healthcare processing Inc.
04.2003 - 05.2007
  • Organize data from AS400, customer, and business sources
  • Create tools/software for user-friendly presentation of business data
  • Maintain relational databases, ensuring data integrity and security
  • Collect and manage health information and perform business analysis
  • Extract and analyze data from Consolidated Eligibility System (CES) and AS400 for readable reports
  • Update customer information in AS400 and CES for Group/Policy, Coverage, Plan Variation/Subdivision, and Claims
  • Automate report generation using MS Excel (pivot table, Macro, VBA) based on specific requests
  • Verify accuracy of data downloaded from AS400 and CES before client delivery
  • Develop and store standard procedures in CES using built-in Macros
  • Create Excel applications using VBA and macros
  • Implement Keyboard Express automation to streamline daily processes
  • Train and supervise staff, providing information and growth opportunities.

Computer Service Technical Assistant (On-the-job Training)

Pacific Convergence Corporation
02.2002 - 03.2002
  • Help customers troubleshoot internet connection issues
  • Configure basic settings for PLDT DSL routers
  • Physically install internet routers to subscribers
  • Troubleshoot PC software and hardware problems.

Education

Bachelor of Science - Computer Science

AMA Computer College
Makati City Philippines
09.2009

Skills

  • Extensive track record in effectively troubleshooting a wide range of computer hardware and software issues
  • Acquired hands-on experience in diagnosing and troubleshooting common desktop and laptop issues
  • Developed expertise in identifying hardware malfunctions, resolving software conflicts, and optimizing system performance
  • Gained proficiency in installing, configuring, and upgrading software applications
  • Proficient in the utilization of various monitoring tools, including Dynatrace, Solarwinds, Nagios, Grafana, Splunk, Sophos, Symantec, and other specialized banking software
  • Possesses advanced expertise in MS Excel, showcasing proficiency in diverse formulas, Pivot Tables, Macros, and VBA Additionally, highly skilled in MS Access forms, Macros, VBA, SQL relational databases, and queries
  • Exhibits a strong service-oriented mindset and unwavering dedication to meeting and exceeding client needs
  • Knowledgeable in ticketing tools like Request Tracker and Service now
  • A self-motivated individual with outstanding teamwork skills and effective leadership qualities
  • Recognized as a problem solver, demonstrating resourcefulness, exceptional organizational abilities, and efficient time management
  • Embraces training opportunities and consistently welcomes new ideas for continuous improvement

Personal Information

  • Religion: Christian
  • Date of Birth: 12/15/83
  • Gender: Male
  • Nationality: Filipino
  • Marital Status: Single

Education

Bachelor of Science in Computer Science, Makati Campus, Makati, 06/2006, 03/2009, Computer Systems Design and Programming, AMA – Computer Learning Center (Tri Sem), Sucat Paranaque City, 06/2000, 03/2002, Ramon Pascual Institute, Sucat, Paranaque City, 06/1998, 03/2000, Up South High School, Sucat, Paranaque City, 06/1996, 03/1998, Felixberto Serrano Sr. Elementary School, Parañaque City, 06/1992, 03/1996, Upper Bicutan Elementary School, Taguig Metro Manila, 06/1990, 03/1992

Training

Desktop and Laptop Troubleshooting Diagnosing and resolving hardware and software issues Linux: Basic administration, command-line proficiency Windows: Basic administration, troubleshooting AWS Introduction to the Cloud CISCO – Routers and routing technologies CISCO – Switching and WAN Technologies Microsoft office application training Completed Call Center Academy - Intensive English Communications Training

References

Available upon request

Timeline

System Specialist - Junior Assistant Manager 3 – Incident, Problem change and Application Management

BDO Unibank Inc.
11.2020 - 10.2023

Infrastructure Specialist - Junior Assistant Manager 1 – Data Center Officer

BDO Unibank Inc.
05.2016 - 11.2020

Desktop Support / Administrative Executive

Al –Futtaim Motors – Lexus Service Center
07.2014 - 07.2015

Desktop and Printer support

JooRhee’s Tshirt Printing
02.2014 - 09.2014

Access Control Specialist

Philippine National Bank
01.2010 - 01.2014

Field and Office Techinical Assistant (On-the-job Training)

BITELECOMS SERVICES CORPORATION
02.2009 - 03.2009

Data Analyst Specialty Team (Team leader)

Accenture Healthcare processing Inc.
04.2003 - 05.2007

Computer Service Technical Assistant (On-the-job Training)

Pacific Convergence Corporation
02.2002 - 03.2002

Bachelor of Science - Computer Science

AMA Computer College

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ANDREW JAMES PALOYO