Andrew Zepeda
Plainfield,NJ
Summary
Dynamic professional with extensive experience as a Shipping and Receiving Clerk at ESFM, adept in shipping documentation and inventory management. Recognized for attention to detail and self-motivation, consistently enhancing workflow efficiency and ensuring timely deliveries. Proven ability to build relationships and maintain safety protocols in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Shipping and Receiving Clerk
ESFM
06.2019 - Current
- Operated forklifts and other equipment to move materials safely within the warehouse.
- Adapted quickly to new warehouse management systems for tracking inventory movements.
- Prepared shipping documentation, including labels and invoices, to facilitate timely deliveries.
- Maintained cleanliness and organization of work areas to promote a safe working environment.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Learned shipping and receiving processes to ensure accurate order fulfillment.
- Assisted in inventory management by organizing stock and maintaining accurate records.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Customer Advocate
Carvana
05.2023 - 04.2024
- Addressed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Facilitated communication between departments to ensure seamless service delivery.
- Documented customer interactions in CRM system for accurate record-keeping and follow-up.
- Collaborated with team members to streamline processes and improve response times.
- Analyzed customer feedback trends to recommend improvements in service offerings.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Machine Operator
Bell Container
10.2020 - 05.2023
- Monitored production processes to maintain efficiency and identify areas for improvement.
- Conducted routine maintenance on equipment to minimize downtime and enhance performance.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Documented production data accurately, contributing to quality control efforts and reporting standards.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated machinery to produce high-quality containers, ensuring adherence to safety protocols.
Cashier
Unidine
08.2018 - 09.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
- Maintained cleanliness and organization of checkout areas to promote a welcoming environment.
- Handled cash and electronic payments while ensuring compliance with company policies.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
- Trained new cashiers on operational procedures and customer service best practices for seamless integration.
- Greeted customers entering store and responded promptly to customer needs.
Education
Plainfield High School
Plainfield, NJ09.2019
High School Diploma - Graphic And Digital Design
Union County Vocational Technical School
Scotch Plains, NJ06.2019
Skills
- Attention to detail
- Self-motivated and independent
- Shipping and receiving
- Time management
- Teamwork and cooperation
- Package handling
- Relationship building
- Safety procedures
- Shipping documentation
- Delivery scheduling
- Invoice reconciliation
- Equipment maintenance
- Workflow optimization
- Barcode scanning
- Shipping and receiving tracking
- Shipment coding
- Loading dock management
Languages
Spanish
Professional Working
Timeline
Customer Advocate
Carvana
05.2023 - 04.2024
Machine Operator
Bell Container
10.2020 - 05.2023
Shipping and Receiving Clerk
ESFM
06.2019 - Current
Cashier
Unidine
08.2018 - 09.2020
Plainfield High School
High School Diploma - Graphic And Digital Design
Union County Vocational Technical School
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