Andrew Mossman

Work History

Cloud Solution Architect

Microsoft Inc

09.2022 - 10.2023

Managed a portfolio of 65 Azure accounts, focusing on upselling, cross-selling, and ensuring customer satisfaction to achieve personal revenue targets
Developed and implemented strategic account plans to drive revenue growth
Successfully built and maintained relationships with key stakeholders, serving as the primary point of contact and trusted advisor to customers
Conducted regular account reviews to get to know and understand customer needs aligning Microsoft's portfolio to meet milestones towards customer's success
Improved security measures by performing risk assessments and applying best practices in cloud architecture design.
Simplified complex architectural challenges through effective communication with stakeholders, addressing their concerns, and clarifying technical concepts.
Kept projects on track with thorough monitoring of progress against milestones, promptly addressing any issues or roadblocks encountered along the way.
Optimized cost efficiency by recommending appropriate cloud services based on client needs and budget constraints.
Contributed to business growth by participating in pre-sales activities, providing technical insights during client presentations, and crafting customized proposals.

Senior Customer Success Manager

Condeco Software LLC

01.2021 - 09.2022

Managed and expanded a book of 60+ strategic accounts in a SaaS environment, significantly improving customer retention and satisfaction from 85% to over 95%
Led successful initiatives to retain key enterprise customers and managed a multi-million dollar customer issue resolution, showcasing strong client relationship management and leadership skills as the team leader of 4 to reconcile the issue
Retained over 95% of my accounts through renewals and/or upselling and cross-selling.
Reduced churn rate by proactively identifying at-risk customers and addressing their needs.
Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
Championed a proactive approach to customer success by identifying potential issues, addressing them early-on in the client lifecycle, and preventing churn.
Achieved revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.

National Account Manager

Crossfuze LLC

07.2019 - 01.2021

Managed a book of 47 accounts – becoming the trusted advisor for customers across all industries (financial, energy, technology, retail, healthcare, manufacturing, legal, SLED) through their ServiceNow journey.
Act as extension of client’s team throughout the IT procurement process helping them to select, deploy and manage ServiceNow.
Manage pipeline through scheduled and ad hoc meetings, account planning, opportunity generation, accurate forecasting, and close planning.
Lead monthly meetings with support clients – to actively utilize support contract.
Lead account team through the entire sales cycle including prospecting, video messaging, use case reviews, health checks, demoing, scoping, presentations, closing and delivery hand-off.
Nurture co-selling relationships ServiceNow, SHI, Carahsoft.
Negotiated contracts for favorable terms, resulting in increased profitability and client satisfaction.

Security Account Manager

Solarwinds LLC

01.2019 - 06.2019

Top Attainer on my team
Aslan Sales Leadership Skills Training - trained other reps on the floor to be more customer centric
Led my team in net new opportunities and pipe build in Salesforce as well as calls and talk time
Training teammates to be more transactional and able to pitch same day closes
Generated over $1.3M in total revenue since starting (average deal across the floor worth approx $3k -$5k).
Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
Increased security awareness by conducting regular training sessions for client employees.

Strategic Account Manager

Solarwinds LLC

08.2017 - 01.2019

Top Attainer on my team for Q1 2018 - 147.7% Attainment
Aslan Sales Leadership Skills Training
Finished my first quarter in role at 98.8% - Q4 2017
Led my team in net new opportunities and pipe build in Salesforce as well as calls and talk time
Uncovered an opportunity worth $103k in my second quarter as a Strategic Account Manager.
Analyzed market trends and competitor activity to inform strategic decisions within the organization.
Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
Created demand by matching business problems to product and service solutions.
Identified new business opportunities with existing clients, leading to increased revenue growth.

Inside Sales Rep - Commercial Accounts

Solarwinds LLC

07.2017 - 08.2017

Graduated the Ready to Sell Training Program with top scores on demos and course work & tests
Led my team in calls and pipe build in Salesforce
Closed my first deal within two weeks
Uncovered an opportunity worth $80k after being put on a team within my first month - Q3 2017
Promoted from Commercial Inside Sales to Strategic Account Manager.
Answered customers' questions regarding products, prices, and availability.
Set up new accounts, established customer credit and set up payment methods.

Enterprise Technical Sales Representative II

Dell Inc.

11.2015 - 07.2017

Lead my team in call metrics week over week and month over month
Led my team in net new lead conversions and won 7 consecutive weeks for most new opportunities
Lead the call and uncovered an opportunity for a deal over $150k within my first quarter and a $500k in my first 'in role position' as a TSR during my second quarter
Recognized as top performer at the Seals Award Banquet in Q4FY16
Won Team Player Award for going above and beyond daily responsibilities in Q2 & Q4 in FY17
Assist team in day to day IT needs and troubleshooting, reporting, and validating customer needs and solutions
Assigned to teach classroom trainings to help the team stay on top of career growth opportunities through the online Dell Academy
Lead classroom discussion for new hires and taught Dell's Enterprise Portfolio to three separate classes.
Drove team revenue totals by bringing in top sales numbers.
Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.

Summary

Overview

Work History

Cloud Solution Architect

Senior Customer Success Manager

National Account Manager

Security Account Manager

Strategic Account Manager

Inside Sales Rep - Commercial Accounts

Enterprise Technical Sales Representative II

Education

Bachelor's of Science in Psychology -

Skills

Work Preference

Work Type

Work Location

Important To Me

Timeline

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