Andrew Mossman
Senior Account Manager | Senior Customer Success | Account Exexcutive
Austin,TX
Summary
Highly experienced self starter with nearly 9 years in tech sales and account management with a proven track record of exceeding quota and retaining multi million dollar subscription targets. Adept in leveraging data for strategic decision-making and fostering cross- functional collaboration to achieve high-growth objectives. Strong expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
8
8
years of professional experience
Work History
Cloud Solution Architect
Microsoft Inc
Austin, TX
09.2022 - 10.2023
- Excelled in managing a portfolio of 65 Azure accounts, focusing on upselling, cross-selling, and ensuring customer satisfaction to achieve personal revenue targets
- Developed and implemented strategic account plans to drive revenue growth, demonstrating a strong background in strategic account planning and execution of customer close plans
- Successfully built and maintained relationships with key stakeholders, serving as the primary point of contact and trusted advisor
- Conducted regular account reviews to get to know and understand my customer's needs and align Microsoft's portfolio to meet milestones towards customer's business goals
- Kept projects on track with thorough monitoring of progress against milestones, promptly addressing any issues or roadblocks encountered along the way
- Optimized cost efficiency by recommending appropriate cloud services based on client needs and budget constraints
- Enhanced system performance and reliability for clients by designing, implementing, and managing cloud infrastructure
- Achieved increased scalability for client systems with well-designed auto-scaling policies and load balancing techniques.
Senior Customer Success Manager
Condeco Software
Austin, TX
01.2021 - 09.2022
- Managed and expanded a book of 60+ strategic accounts in a SaaS environment, significantly improving customer retention and satisfaction from 85% to over 95%.
- Owned sales process from inbound lead to warm hand off call to Project Delivery/ Customer Success.
- Held regular calls with clients on larger deals presenting product demonstrations and Q&A for C-Level/ C-Suite leadership.
- Promoted to Senior CSM after leading successful initiatives to retain key enterprise customers and managed a multi-million dollar customer issue resolution, showcasing strong client relationship management and leadership skills as the team leader of 4 to reconcile the issue.
- Retained over 95% of accounts through renewals and/or upselling and cross-selling.
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Contributed to company growth by driving referrals from satisfied customers through relationship-building efforts.
Account Manager
TOLA South, Crossfuze
Austin, TX
07.2019 - 01.2021
- Attained status of top Account Manager in the team
- 1st full quarter in role finished at 101%
- Generated approximately $2M in pipeline build through personal hunting
- 80% account penetration
- Held regular customer account review calls to discuss updates to ServiceNow product offerings often presenting to upper leadership including C-Suite/ C-Level executives
- Owned sales process from start to finish hunting personal leads and working warm leads.
Security Account Manager
Solarwinds
Austin, TX
01.2019 - 06.2019
- Attained status of top closer in the team
- Aslan Sales Leadership Skills Training – trained other reps on the floor to be more customer centric
- Led team in net new opportunities and pipe build in Salesforce as well as calls and talk time
- Training teammates to be more transactional and able to pitch same day closes
- Exceeded annual quota by 25% in first year
- Managed a diverse team of security professionals, ensuring optimal performance and adherence to company policies
- Reduced security risks by conducting thorough site assessments and implementing necessary improvements
- Increased security awareness by conducting regular training sessions for client employees.
Strategic Account Manager
Solarwinds
Austin, TX
08.2017 - 01.2019
- Attained top position on the team for Q1 2018 – 147.7% Attainment
- Aslan Sales Leadership Skills Training
- Finished first quarter in role at 98.8% - Q4 2017
- Led team in net new opportunities and pipe build in Salesforce as well as calls and talk time
- Uncovered an opportunity worth $103k in second quarter as a Strategic Account Manager.
Inside Sales Rep
Solarwinds
Austin, TX
07.2017 - 08.2017
- Graduated the Ready to Sell Training Program with top scores on demos and course work & tests
- Led team in calls and pipe build in Salesforce
- Closed first deal within two weeks
- Uncovered an opportunity worth $80k after first month – Q3 2017
- Promoted from Commercial Inside Sales to Strategic Account Manager.
Enterprise Technical Sales Representative II
Dell Inc
Round Rock, TX
11.2015 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding. - Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Led team in net new lead conversions and won 7 consecutive weeks for most new opportunities.
- Recognized as top closer at the Seals Award Banquet in Q4FY16 and won Team Player Award for going above and beyond daily responsibilities in Q2 & Q4 in FY17
Education
Bachelors of Science - Psychology | Marriage And Family Studies
12.2013
GPA: 3.3
Skills
- Relationship Building
- Account Growth/ Account Management
- B2B and B2C Sales
- Full Sales Cycle
- Lead and Opportunity Qualifying
- Upsell & Cross Sell
- Monthly and Quarterly Business Reviews
- Customer Retention
- Enterprise Account Management
- Strong Communication and Presentation Skills
- Problem Solving
- Cross-Team Collaboration
Additional Information
- WEBSITES, PORTFOLIOS, PROFILES http://www.linkedin.com/in/andrewkmossman
Timeline
Cloud Solution Architect - Microsoft Inc
09.2022 - 10.2023
Senior Customer Success Manager - Condeco Software
01.2021 - 09.2022
Account Manager - TOLA South, Crossfuze
07.2019 - 01.2021
Security Account Manager - Solarwinds
01.2019 - 06.2019
Strategic Account Manager - Solarwinds
08.2017 - 01.2019
Inside Sales Rep - Solarwinds
07.2017 - 08.2017
Enterprise Technical Sales Representative II - Dell Inc
11.2015 - 07.2017
Brigham Young University - Bachelors of Science, Psychology | Marriage And Family Studies