Andrew M Kromah
Philadelphia,PA
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Results-driven with strong attention to detail and desire to help transform business operations. Dedicated to quickly increasing profitability and reducing expenditures through general ledger entries and account reconciliations. Expert in processing payments to minimize outstanding debt, excess fees and interest. Knowledgeable in verifying information within accounting ledger against vendor information to maintain payment accuracy. Highly experienced Financial and Service delivery. known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Outreach Sale Associate
Trinity Solar
08.2022 - 12.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Educated associates on market trends and stayed up-to-date on forecasts.
Tier III Associate
Amazon
09.2018 - 06.2022
- Performed routine equipment maintenance such as cleaning and lubricating machines or replacing broken needles.
- Managed inventory of materials and supplies for general use and specific projects to consistently meet client needs and maximize satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked with clients to determine specific needs and helped choose appropriate materials for functionality and style.
Billing, Reconciliation & Revenue Assurance Office
Liberia Telecommunications Authority
01.2013 - 11.2015
- Collected data to complete detailed financial reports for stakeholders and management.
- Executed billing tasks and recorded information in company databases.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Compiled general ledger entries on short schedule with 100% accuracy.
Licensing Officer
Liberia Telecommunications Authority
02.2010 - 12.2012
- Responded to requests for information from public, other local and regional offices.
- Performed routine data entry or document management.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Issued public notification of official activities or meetings.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed research to uncover potential target areas, markets and industries.
- Implemented marketing strategies for stand-alone, fully integrated institution, providing solutions to meet industry demands.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Coordinate work with other departments to enhance productivity and goals
- Develop, collaborated and implemented Standard Operating Procedures
Asycuda World Expert
Ministry Of Finance
10.2008 - 01.2010
- Employed appropriate teaching methods to cater to individual educational needs of each student.
- Attended professional development seminars and workshops to maintain expertise in Asycuda operation.
- Devised and implemented strategies to create and maintain cohesive within virtual classroom setting.
- Installed Asycuda software and conducted series of training sessions for Customs Officers and Port Users
- Maintained financial accounts by processing customer adjustments.
- Complied with policies and procedures by encouraging positive and effective work environment among all employees.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Revenue Analyst
Ministry Of Finance
03.2005 - 11.2008
- Conducted targeted tax research to facilitate informed project planning and compliance efforts.
- Monitored legislative and regulatory arenas for relevant tax issues and updated management to facilitate informed
- Developed and deepened client relationships to cement profitable partnerships.
- Collaborated with legal, finance and compliance departments to structure solutions to complex and multi-faceted challenges.
- Participated in creation of tax footnotes for public tax filings to improve corporate transparency and credibility.
- Analyzed tax issues and made recommendations for remediation to management.
- Developed spreadsheet models for diverse projects and analysis.
- Monitored fund and equity investments.
- Developed, produced and analyzed financial statements by region base on tax categories and tax bracket
- Analyzed financial information related to payroll, capital projects, operating expenses, professional service contracts and office supplies and equipment to examine budget needs.
- Consolidated financial data and materials for key leadership meetings.
- Monitored and analyzed financial, statistical and operational data trends.
- Solved complex problems for senior leadership to execute on-time and under-budget projects.
Postal Clerk
Ministry Of Posts And Telecommunications
06.2001 - 12.2003
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sold stamps to customers along route and counted back bills and change to avoid errors.
- Weighed mail and computed pricing amounts.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
Education
Master Of Business Administration - Development Economics And International Development
Cuttington University
Old Road, Monrovia 09.2014
Bachelor Of Economics - Economics
African Methodist Episcopal University
Camp Johnson Road, Monrovia 11.2008
AA Management - Business Management
Don Bosco Polytechnic, Monrovia
Capital Hill, Monrovia 05.2003
Skills
- Equipment Monitoring and Troubleshooting
- Business Operations and Forecasting
- Decision Making
- Services Rendered Documentation
- Asset Utilization
- Financial Documentation
- Inventory Verification
- Flexible and Adaptable
- Billing Data Verification
- Regulatory Compliance
- Problem Sensitivity
- Positive Team Player
- Verbal and Written Communication
- Problem Solving
- Effective and Professional Communication
- Conflict Resolution
- Paperwork Processing
- Time Management
- Sales and Marketing
- Sales Goal Attainment
- Financial Records Analysis
- Territory Assignments
- Online Systems
Certification
International Gateway Management System IGMS
Economics Regulatory Master Class
InterConnect Regulatory Master Class
Internal Control System
Environmental Impact Assessment & Resources Management
Monitoring and Evaluation
Next Generation Networks and Access Master Class
Certificate of Distinction Economics
Timeline
Outreach Sale Associate
Trinity Solar
08.2022 - 12.2022
Tier III Associate
Amazon
09.2018 - 06.2022
Billing, Reconciliation & Revenue Assurance Office
Liberia Telecommunications Authority
01.2013 - 11.2015
Licensing Officer
Liberia Telecommunications Authority
02.2010 - 12.2012
Asycuda World Expert
Ministry Of Finance
10.2008 - 01.2010
Revenue Analyst
Ministry Of Finance
03.2005 - 11.2008
Postal Clerk
Ministry Of Posts And Telecommunications
06.2001 - 12.2003
Master Of Business Administration - Development Economics And International Development
Cuttington University
Bachelor Of Economics - Economics
African Methodist Episcopal University
AA Management - Business Management
Don Bosco Polytechnic, Monrovia