Summary
Overview
Work History
Education
Skills
Timeline
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Andrew M Palumbo Jr

Manalapan

Summary

Dynamic ERP Analyst with a proven track record at Foley, Inc., enhancing operational efficiency through automation and data analysis. Skilled in functional consulting and user training, I drive growth while fostering collaboration. My attention to detail and problem-solving abilities have led to significant improvements in enterprise resource planning strategies.

Overview

16
16
years of professional experience

Work History

ERP Analyst III

Foley, Inc.
Piscataway, NJ 07726
02.2023 - Current
  • Contributed to a reduction in manual processes across multiple departments by automating workflows using built-in functionalities of the ERP software.
  • Implemented effective security measures to protect sensitive company information stored within the ERP system.
  • Played a key role in driving company growth by providing insights obtained from analyzing data within the ERP system.
  • Actively participated in regular review meetings with management, sharing valuable feedback regarding areas where improvements could be made within the organization''s enterprise resource planning strategy.
  • Continuous troubleshooting of user issues while providing feedback and recommendations for training as well as working on product enhancement and new features.

ERP Functional Team Member

Foley, Inc.
Piscataway, NJ
09.2020 - 01.2023
  • Implemented Microsoft Dynamics 365 as the new ERP for the organization specializing in the Parts aspect of the business.
  • Develop and train users within the organization.
  • Document business processes and identify areas for improvement and enhancement.
  • Translate business requirements into functional and technical specifications.
  • Configure and customer the ERP system to meet specific business needs.
  • Ensure seamless integration with existing systems.

Corporate Parts Administration Manager

Foley, Inc.
Piscataway, NJ
12.2018 - 08.2020
  • Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Implemented, maintained and supported Marketing Program administration for all aspects of the Parts and Service departments.
  • Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.

Branch Manager

Xylem Dewatering Solutions
Edison, NJ
09.2017 - 12.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Parts Manager

Xylem Dewatering Solutions
Edison, NJ
04.2009 - 12.2018
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers and the service department for use in Pump Applications and Pump equipment.

Education

Bachelor of Arts - Communication

University of Scranton
Scranton, PA

Skills

  • Functional consulting
  • ERP implementation
  • Hardware troubleshooting
  • Business process analysis
  • Data migration
  • User training
  • Lean six sigma
  • Testing coordination
  • Teamwork and collaboration
  • Part number management
  • Problem-solving abilities
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Organizational skills

Timeline

ERP Analyst III

Foley, Inc.
02.2023 - Current

ERP Functional Team Member

Foley, Inc.
09.2020 - 01.2023

Corporate Parts Administration Manager

Foley, Inc.
12.2018 - 08.2020

Branch Manager

Xylem Dewatering Solutions
09.2017 - 12.2018

Parts Manager

Xylem Dewatering Solutions
04.2009 - 12.2018

Bachelor of Arts - Communication

University of Scranton

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Andrew M Palumbo Jr