Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrew M Palumbo Jr

Manalapan

Summary

Dynamic ERP Analyst with a proven track record at Foley, Inc., enhancing operational efficiency through automation and data analysis. Skilled in functional consulting and user training, I drive growth while fostering collaboration. My attention to detail and problem-solving abilities have led to significant improvements in enterprise resource planning strategies.

Overview

16
16
years of professional experience

Work History

ERP Analyst III

Foley, Inc.
02.2023 - Current
  • Contributed to a reduction in manual processes across multiple departments by automating workflows using built-in functionalities of the ERP software.
  • Implemented effective security measures to protect sensitive company information stored within the ERP system.
  • Played a key role in driving company growth by providing insights obtained from analyzing data within the ERP system.
  • Actively participated in regular review meetings with management, sharing valuable feedback regarding areas where improvements could be made within the organization''s enterprise resource planning strategy.
  • Continuous troubleshooting of user issues while providing feedback and recommendations for training as well as working on product enhancement and new features.

ERP Functional Team Member

Foley, Inc.
09.2020 - 01.2023
  • Implemented Microsoft Dynamics 365 as the new ERP for the organization specializing in the Parts aspect of the business.
  • Develop and train users within the organization.
  • Document business processes and identify areas for improvement and enhancement.
  • Translate business requirements into functional and technical specifications.
  • Configure and customer the ERP system to meet specific business needs.
  • Ensure seamless integration with existing systems.

Corporate Parts Administration Manager

Foley, Inc.
12.2018 - 08.2020
  • Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure high-quality service delivery.
  • Implemented, maintained and supported Marketing Program administration for all aspects of the Parts and Service departments.
  • Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across the organization.

Branch Manager

Xylem Dewatering Solutions
09.2017 - 12.2018
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

Parts Manager

Xylem Dewatering Solutions
04.2009 - 12.2018
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Ordered parts for customers and the service department for use in Pump Applications and Pump equipment.

Education

Bachelor of Arts - Communication

University of Scranton
Scranton, PA

Skills

  • Functional consulting
  • ERP implementation
  • Hardware troubleshooting
  • Business process analysis
  • Data migration
  • User training
  • Lean six sigma
  • Testing coordination
  • Teamwork and collaboration
  • Part number management
  • Problem-solving abilities
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Organizational skills

Timeline

ERP Analyst III

Foley, Inc.
02.2023 - Current

ERP Functional Team Member

Foley, Inc.
09.2020 - 01.2023

Corporate Parts Administration Manager

Foley, Inc.
12.2018 - 08.2020

Branch Manager

Xylem Dewatering Solutions
09.2017 - 12.2018

Parts Manager

Xylem Dewatering Solutions
04.2009 - 12.2018

Bachelor of Arts - Communication

University of Scranton

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