Andrew Mason O'Neil
North Richland Hills,Texas
Summary
Dedicated customer service professional with strong leadership and problem-solving skills. Proven ability to manage high-pressure situations, train and mentor teams, and enhance the customer experience. Experienced in front-end operations and issue resolution, with a keen interest in financial markets and client advisory.
Overview
8
8
years of professional experience
Work History
Expo Lead
Nikki's Italian Bistro
North Richland Hills, Texas
01.2020 - 03.2023
- Managed food orders and coordinated with kitchen staff to ensure timely and accurate dish preparation during high-volume hours.
- Communicated effectively between kitchen and service staff to improve efficiency and minimize delays.
- Resolved customer concerns quickly and professionally to maintain a positive dining experience.
- Effectively handled challenges and made informed decisions without direct supervision.
Customer Service Supervisor
Kroger
Keller, Texas
05.2015 - 04.2020
- Promoted positive work environments through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Monitored and maintained product inventory levels to prevent shortages and overstock.
Education
Bachelor of Arts - Finance
The University of Texas At Arlington
Arlington, TX01-2027
Associate of Arts - Business Administration And Management
Tarrant County College
Fort Worth, TX12-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Team Training Initiative at Kroger
- Led training sessions for new employees to improve customer service and operational efficiency.
- Developed onboarding strategies to streamline the learning process for new hires.
- Provided hands-on coaching to enhance teamwork, problem-solving, and customer interaction skills.
Timeline
Expo Lead
Nikki's Italian Bistro
01.2020 - 03.2023
Customer Service Supervisor
Kroger
05.2015 - 04.2020
Bachelor of Arts - Finance
The University of Texas At Arlington
Associate of Arts - Business Administration And Management
Tarrant County College
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