ANDREW RANAHAN
Dallas,TX
Summary
Strong leader and problem-solver dedicated to team building, leading, motivating, and building customer relationships. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Committed to understanding customer needs and delivering comprehensive solutions.
Overview
9
9
years of professional experience
Work History
Client Services Manager
KOGNITIV INC.
10.2022 - Current
- Work side-by-side with C-level leadership across multiple client organizations to deploy new Workday functional areas, conduct audit reviews, and provide HRIT direction
- Lead a team of Workday consultants across all HCM functional areas and levels of expertise
- Developed internal tools related to delivery quality and scoping work
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, leading ABRs and QBRs, and following up with potential and existing clients.
- Manage contract negotiations, technology road mapping, and client delivery for 40+ clients.
- Managed $6M+ of services for my clients
Associate Client Services Manager
KOGNITIV INC.
07.2022 - 10.2022
Principal Business Consultant
KOGNITIV INC.
07.2021 - 07.2022
Workday Manager
ALIGHT SOLUTIONS
04.2021 - 06.2021
- Managed project timelines and client deliverables to meet deadlines
- Worked with clients daily to complete action items and address risks, issues, and decisions that projects faced
- Led internal and client-facing meetings with C-Suite involvement on a regular basis
- Presented to client teams of up to 100 people
- Successfully implemented Workday HR Software for 13 domestic and global clients that include a Multinational Bank with 41,000 employees and a major North American Retailer with 72,000 employees
- Other industry experience includes hospitality, insurance, and professional services
- Contributed toward and developed multiple sales models and offerings to better differentiate ourselves from competitors and align with Workday HR and Financials products.
Workday Associate Manager
ALIGHT SOLUTIONS
07.2020 - 04.2021
Workday Senior Consultant
ALIGHT SOLUTIONS
03.2018 - 07.2020
Workday Associate Consultant
ALIGHT SOLUTIONS
07.2015 - 03.2018
Education
Bachelor of Science in Economics -
Pamplin School of Business, VIRGINIA TECH
Blacksburg, VA12.2014
Skills
- Client Relationship Building
- Customer Account Management
- CRM Software
- Strategic Planning
- Negotiation
- Team Development
- Customer Retention
Timeline
Client Services Manager
KOGNITIV INC.
10.2022 - Current
Associate Client Services Manager
KOGNITIV INC.
07.2022 - 10.2022
Principal Business Consultant
KOGNITIV INC.
07.2021 - 07.2022
Workday Manager
ALIGHT SOLUTIONS
04.2021 - 06.2021
Workday Associate Manager
ALIGHT SOLUTIONS
07.2020 - 04.2021
Workday Senior Consultant
ALIGHT SOLUTIONS
03.2018 - 07.2020
Workday Associate Consultant
ALIGHT SOLUTIONS
07.2015 - 03.2018
Bachelor of Science in Economics -
Pamplin School of Business, VIRGINIA TECH
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