Andrew Adkins
Fresno,CA
Summary
Highly organized and driven mental health student with a genuine desire to help my fellow man. Seeking a position that can stimulate personal and professional development, and utilize my current skills and education, while providing the invaluable knowledge and experience that can only be gained through direct work in the field.
Overview
15
15
years of professional experience
Work History
Front Desk Clerk/Night Manager
Quality Inn And Suites
02.2022 - Current
- Use internal software to process reservations, check-ins and check-outs, as well as perform daily audit duties and numbers assessment.
- Greet visitors and customers upon arrival, offer assistance, and answer questions to build rapport and repeat guests.
- Answer multi-line phone system and transfer callers to appropriate department or staff member.
- Collect room deposits, fees, and payments.
- Create weekly schedule for all employees.
Front Desk Clerk/Night Manager
Best Western Plus Fresno Inn
10.2015 - 12.2021
- Used internal software to process reservations, check-ins and check-outs, as well as running nightly audit and other managerial tasks.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
Crew Lead/Inspector
Real Goods Solar
04.2009 - 02.2013
- Supervised residential solar installation crews. Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Designed solar schematics for each job, as well as ordered, organized and prepared all parts and materials.
- Performed inspections and QC of jobs, in partnership with Fresno city and county inspectors. Maintained up-to-date inspection and audit records for improved reporting and analysis. Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established and enforced policies and procedures to maintain high standards of work ethic, as well as encouraging and maintaining strong teamwork.
- Assessed safety and compliance concerns through diligent buildings, rooms and site inspections.
Education
Associate of Science - Social Work
Fresno City College
Fresno, Ca05.2024
High School Diploma -
Herbert Hoover High School
Fresno, CA06.2002
Skills
- Proficient in Microsoft Word, Excel, and Powerpoint
- Type 65 wpm
- Excellent communication and interpersonal skills; with a strong ability to understand, interact, and relate to others
- Extensive experience with phone communication
- Great active listening skills, I strive to listen to people with attention and sincerity
- Strong organizational skills
- Excellent verbal and written communication skills
- Very teamwork oriented, and strongly promote a collaborative workplace
- Strong leadership skills
- Very adaptable to changing circumstances
Timeline
Front Desk Clerk/Night Manager
Quality Inn And Suites
02.2022 - Current
Front Desk Clerk/Night Manager
Best Western Plus Fresno Inn
10.2015 - 12.2021
Crew Lead/Inspector
Real Goods Solar
04.2009 - 02.2013
Associate of Science - Social Work
Fresno City College
High School Diploma -
Herbert Hoover High School