Andrew Ochoa
Alameda,CA
Summary
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Western Truck Center
San Leandro, CA
04.2021 - 06.2023
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
- Cross-sold additional products or services based on customer needs.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
Parts Manager
CLF Warehouse Inc.
San Leandro, CA
08.2018 - 04.2021
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Prepared documents for ordering parts, supplies, and equipment.
- Maintained records of all orders placed, received, and shipped.
- Ensured accuracy in order processing and invoicing procedures.
- Provided technical advice on the selection of replacement parts.
- Conducted monthly audits of inventory control systems.
- Created reports to track inventory usage and performance metrics.
- Resolved customer inquiries related to part availability or quality issues.
- Trained new staff members on proper parts handling techniques.
- Inspected returned parts for damage before restocking shelves.
- Collaborated with other departments to ensure timely deliveries.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Managed employee schedules and daily assignments.
Inside Sales Representative
O'Reilly Auto Parts
Alameda, CA
09.2008 - 07.2018
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Expedited customer orders for quick delivery and to promote satisfaction.
Education
GED -
Oakland Technical High
Oakland, CA06-2001
Skills
- Cold calling expertise
- Telephone sales
- Dependable
- Relationship building and management
- Cheerful and energetic
- Superior organizational skills
- Relationship building
- Customer service
- Organized and meticulous
- Documentation and reporting
- Verbal and written communication
- Analytical problem solver
Languages
English
Professional
Spanish
Professional
Timeline
Inside Sales Representative
Western Truck Center
04.2021 - 06.2023
Parts Manager
CLF Warehouse Inc.
08.2018 - 04.2021
Inside Sales Representative
O'Reilly Auto Parts
09.2008 - 07.2018
GED -
Oakland Technical High
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