Summary
Work History
Education
Skills
Certification
Timeline
Star Wars Robot Droid Builder
P107 Drone Pilot
Overview
Generic

Andrew T. Phillips

Fate,TX

Summary

Solutions Analyst with varied experiences from development to application support. Professional team-oriented and dependable candidate seeking a full-time position that offers challenges utilizing interpersonal, troubleshooting and problem-solving skills. Willingness to take on added responsibilities to meet team and company goals. Demonstrated strengths include process analysis, technical troubleshooting and communication skills.

Work History

Solutions Analyst

Tech Mahindra
10.2019 - 07.2023
  • Supported and maintained java-based configuration automation tool which involved code modifications, maintenance, error troubleshooting and resolution.
  • Supported, maintained and monitored internal java based chat bot which was used by non-production clients to obtain environment and configuration information.
  • Supported Microsoft Teams migration from in-house messaging system which involved converting all internal team chats to Microsoft teams channels. Utilized creation of web hooks to have open ticket alerts sent from chatbots to specific Microsoft teams channels.
  • Creation of perl scripts to connect AT&T internal AI operations engine to provide custom alert metrics for non-production and production support teams.
  • Supported application tickets using BMC Remedy and JIRA iTrack.
  • Used python scripting to begin work on automation scripts to assist team with data sync between on premises and cloud environment configurations residing on Azure Dev Ops repo.
  • Responded to client issues and provided technical assistance over phone and via Teams video sessions.
  • Researched and identified solutions to technical problems and collaborated with various non-prod teams to identify and resolve customer issues quickly and professionally.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Implemented corrective actions to fix root causes of various application issues.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Resolved or escalated problem tickets to resolve user issues.

Senior IT Analyst

AT&T Wireless
09.2007 - 09.2019
  • Performed code Installs to non-production environments.
  • As part of the non-production team, provided environment health and performance monitoring using Nagios and Introscope.
  • Supported third-party in-house applications developed in PHP.
  • Created Perl scripts to provide ad hoc alerting using Nagios for specific use cases and also managed configuration changes that did require code or interface modifications.
  • Provide configuration and build management for our development online consumer applications.
  • Responsible for source control management of application code which involved using ClearCase to create new baseline versions of code when new version is requested from management.
  • Minimal shell and ant scripting support to keep automated build process working daily to make sure application code was automatically extracted and built successfully from ClearCase. Cron was leveraged to automate schedule build times.
  • Served as a liaison between application developers and environment team to assure that WebLogic domain environments were created per developer request and maintained to assure uptime.
  • Tier 1 Admin for Tealeaf CEM application. This application provided business users with a visual representation of customer interaction within theAT&T wireless website. Responsibilities included creating events, adding users to the system, and daily monitoring applications to assure uptime.
  • Troubleshoot issues uncovered by application organizations and escalate appropriately to improve software quality and environment configurations
  • Supported and maintained non-prod tools and processes by implementing customer changes using Java.

IT Analyst

Cingular Wireless
10.2000 - 07.2007
  • Handle Customer Care Issues for customers of Cingular's Online Account Management (OLAM) web application and research application defects, troubleshoot and resolve problems as they arise.
  • Interface with business users on which course of action to take concerning defects and use Clear Quest to assign and track defects.
  • With small development group coded and maintained (OLAM) web application which provided call detail and data usage information for wireless customers.
  • Development of application was performed using Java Servlets, JSP, and HTML.
  • Clarify (CRM) Tool was used to monitor customer application issues and Clear Case was used as source control
  • Supported net.Analysis monitoring tool which included integration of Oracle databases, IPlanet web server configuration and Perl scripting to provide ad hoc reporting.
  • Maintained and developed various Cingular intranet applications which were portals for all Cingular employees to stay informed about Cingular. Content of these applications were managed and maintained using Vignette Content Management software.
  • Backend processes were served using JDBC and Servlets via WebLogic application server and sites also used Java applets and Flash.

Software Engineer II

Raytheon, E-Systems
01.1998 - 04.2000
  • Primary responsibilities included programming in C++, OO design, customer demonstrations and updating design documents.
  • Worked on classified projects using standard java using JBuilder 3 IDE in Windows NT environment to develop a ground-to-air operator configuration application for military aircraft personnel. Application involved coding functionality behind GUI interfaces and using Java Swing packages to compose the GUI interface.
  • Programmer on classified project for development of a workstation surveillance system for foreign military customer.
  • Used dB/UIM/X software to build data link-based applications tied to a database backend.
  • Used Visual Source Safe (VSS) to control source code.

Software Engineer I

E-Systems Greenville
06.1996 - 01.1998
  • Responsible for prototyping numerous GUI interfaces using UIM/X for military projects.
  • Responsible for writing Perl scripts to globally search for and replace company and government sensitive words in C++ code for various projects.

Education

Bachelor of Science - Chemistry

Texas A&M University - Commerce
Commerce, TX

Skills

  • Operating Systems exposed to: UNIX, Windows 10, Linux
  • Languages exposed to: Perl, Java, JavaScript, JDBC, XML, SQL, C (UNIX Environment), Php, MySQL, Shell scripting, Python
  • Software exposed to: BEA WebLogic , Adobe Creative Cloud, phpMyAdmin, Clear Quest, Postman, Nagios, Code Cloud(Git), Jenkins, Microsoft Teams, SQL Yog, SourceTree, Visual Source Studio, Putty Manager, SQL Developer, Eclipse IDE, Splunk, Introscope, JIRA, BMC Remedy
  • Azure 900 Fundamental Certified
  • Ability To Work Independently
  • Software Applications
  • Written And Verbal Communication Skills
  • Problem Diagnosis Skills

Certification

AZ-900: Microsoft Azure Fundamentals

Timeline

Solutions Analyst

Tech Mahindra
10.2019 - 07.2023

Senior IT Analyst

AT&T Wireless
09.2007 - 09.2019

IT Analyst

Cingular Wireless
10.2000 - 07.2007

Software Engineer II

Raytheon, E-Systems
01.1998 - 04.2000

Software Engineer I

E-Systems Greenville
06.1996 - 01.1998

Bachelor of Science - Chemistry

Texas A&M University - Commerce

AZ-900: Microsoft Azure Fundamentals

Star Wars Robot Droid Builder

In my spare time I build 1:1 scale Star Wars droids using my 3D printers and off the shelf electronics.

The droids i'm working on are R2-D2, Chooper and BB-8

P107 Drone Pilot

I'm also a certified Drone Pilot with experience in flying small to large scale drones.

Overview

27
27
years of professional experience
1
1
Certificate

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Andrew T. Phillips