Andrew Turner
Cincinnati,OH
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
Work History
Area Manager
Performance Foodservice
Cincinnati, OH
04.2022 - 09.2023
- Generated and submitted sales reports outlining sales volume, potential sales and area prospects.
- Identified and qualified prospective clients to generate profitable leads.
- Expanded industry presence and customer interactions by attending trade shows, conferences and other professional events.
- Contacted and engaged with business decision-makers to build relationships and secure new accounts.
- Prepared written proposals and quotations to grow business from new and current customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
General Manager
Ticknors Men's Clothiers
Cincinnati, OH
04.2018 - 03.2022
- Lead store to 2.3M in revenue in 2021. 10% increase over 2019 and 91% increase over 2020.
- Opening year (2018) exceeded 2M revenue, being the 1st, and only to date to accomplish in the company's 30 year history
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Recruited, trained, and cultivated talent for sales and management within the store.
- Directed monthly store meetings to review past numbers and discuss future goals.
- Conducted daily and weekly performance reviews with employees
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Tracked monthly sales to generate reports for business development planning.
- Set all time records within the company for 1st opening month and opening year that still stand. (170K April and 2.2M in first 12 months of business.)
- Gave additional training for future managers under the direction of the CEO and COO.
Sales Manager
Ticknors Men's Clothiers
Toledo, OH
04.2006 - 04.2018
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Developed and implemented new sales strategies to update product lines.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Worked with the general manager to help recruit and develop talent.
- Helped start a wedding business that added an additional 250K of annual revenue.
- Lead sales staff to record year in 2016 of 1.78M
- Tracked monthly sales to generate reports for business development planning.
Sales Associate
Ticknors Men's Clothiers
Strongsville, OH
11.2001 - 04.2006
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Mentor High School
Mentor, OH06.1997
Skills
- Performance improvements
- Policy/program development
- Sales team development
- Cross-functional team management
- Supervision and training
- Sales planning and implementation
- Staff training
- Sales expertise
- Communication skills
- Employee scheduling
- Vendor relationships
- Sound judgment
- Employee development
- Recruiting and hiring
- Client relations
- Team training and development
- Training and coaching
- Troubleshooting expertise
- Customer experiences
- Calm under pressure
- Team oversight
- Leadership and team building
- Top talent recruiting, hiring and retention
- Staff supervision
- Customer retention
- Team building and motivation
- Data review
- Networking abilities
- Customer relationship management
- Schedule management
- Staff training and development
- Cold Calling
References
- Brian Blados - District Manager, Performance Foodservice 513-477-9209
- Chris Paxson - Area Manager, Performance Foodservice 859-652-5801
- Michael Gaylord - Investor/Founding Partner Ticknors Mens Clothier 330-730-1497
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Manager
Performance Foodservice
04.2022 - 09.2023
General Manager
Ticknors Men's Clothiers
04.2018 - 03.2022
Sales Manager
Ticknors Men's Clothiers
04.2006 - 04.2018
Sales Associate
Ticknors Men's Clothiers
11.2001 - 04.2006
High School Diploma -
Mentor High School
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