Andrew Wetmore
IT/Software Development
Oklahoma City,OK
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Software Developer talented at translating customer requirements into testable engineering plans. Maintains exceptional development quality from conception through distribution. Works alongside clients and colleagues through all stages of development to produce exceptional final products. Complex problem-solver with analytical and driven mindset.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
IT Manager/Software Developer
Dental Depot
Oklahoma City, OK
01.2015 - Current
- Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Maintained camera and physical security systems.
- Supported phone, photocopier, fax machine and other physical equipment.
- Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
- Built, customized and repaired technology based on staff requests.
- Installed and managed audiovisual equipment.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Interviewed, hired, trained and mentored 4 staff members by coaching daily, leading performance reviews and offering constructive feedback.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Collaborated with clients to define solution requirements, accounting for applicable development variables.
- Adjusted design parameters to boost performance and incorporate new features.
- Installed and configured software applications and tested solutions for functionality.
- Exhibited strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations and product innovation.
- Gathered and defined customer requirements to develop clear specifications for project plans.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created business intelligence applications and tools to capture and exploit clients' requests data points and metrics.
- Designed intuitive graphical user interfaces using knowledge of serial communications and database design to improve user experience.
Desktop Support Technician
Metro Technology
Oklahoma City, OK
06.2013 - 09.2013
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Purchased, setup and installed new computers.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Education
No Degree - Computer Science
Metro Technology Centers
Oklahoma City, OK 01.2011 - 12.2013
Associate of Science - Physical Sciences
Oklahoma City Community College
Oklahoma City, OK 01.2015 - Current
Skills
Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
We are part of this universe; we are in this universe, but perhaps more important than both of those facts, is that the universe is in us.
Neil deGrasse Tyson
Timeline
IT Manager/Software Developer
Dental Depot
01.2015 - Current
Associate of Science - Physical Sciences
Oklahoma City Community College
01.2015 - Current
Desktop Support Technician
Metro Technology
06.2013 - 09.2013
No Degree - Computer Science
Metro Technology Centers
01.2011 - 12.2013
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