Andrey Carvalhais Jr.
Revere,MA
Summary
Extremely disciplined student, leader and visionary. Easily adaptable to any situation when immersed into the unknown. Brings into the work environment the equal mindset taken to everyday life; interdependency, captivating energy and how can a win-win situation be created for everyone. Experience in varies types of work resulting in the ability to communicate and preform effectively with varies kinds of people. Carries a focused work ethic that is an asset in any scenario.
Overview
7
7
years of professional experience
Work History
Bartender / Manager
Earls Kitchen & Bar
10.2019 - 12.2023
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new staff on restaurant operations, cultures, procedures and policies to strengthen performance, productivity and job satisfaction.
- Supervised staff of 6 or more servers while serving tables, food running, maintaining inventories and maintaining a clean work environment for guests and co-workers.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs, sometimes resulting in 15 hour work day.
- Checked identification to enforce age regulations for alcoholic beverages.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts, alcoholic beverages; resulting in meeting management execution expectations weekly to increase sales, daily average profit and customer hospitality.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Sales Representative
The Flip Secrets
12.2023 - Current
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with students.
- Dissected crucial key understands of prospects problems and goals to create solutions for both the client and company.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Representative
Beyond Six Figures
07.2023 - 12.2023
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with students.
- Dissected crucial key understands of prospects problems and goals to create solutions for both the client and company.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Listened to customer needs and desires to identify and recommend optimal products.
Pool Lifeguard
M.I.T
03.2019 - 10.2021
- Monitored safety of all guests in and around swimming pool to prevent distress.
- Checked water readings every hour to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Barback
Towne
10.2018 - 12.2019
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Cleared empty glasses, used plates and trash.
- Restocked ice, condiments and snacks.
- Poured and prepared mixed drinks
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Replaced empty kegs and soda syrups.
- Delivered food to customers at bar and tables.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Provided attentive service and proactively assessed guest needs.
Lifeguard
DCR
06.2017 - 07.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Monitored safety of all guests throughout the guarded area of the beach.
- Entered water immediately to pull struggling swimmers to safety.
- Whistled down patrons behaving inappropriately to prevent drownings and injury.
Sales Representative
Hollister Incorporated
01.2018 - 06.2018
- Exceeded established sales goals and hit the sales goal for the day.
- Developed and implemented sales strategies to increase daily sales.
- Networked around the store to ensure customers that help is ready whenever requested.
- Evaluated inventory.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Utilized professional sales techniques to persuasively communicate with customers.
Education
Certificate of Completion - Sales, Psychology, Communication
Remote Closing Academy
Remote / Online 05.2023
Certificate of Completion - Leadership And Communication
Napoleon Hill: Mastermind
Boston12.2019
High School Diploma -
Revere High School
Revere, MA06.2019
Skills
- CPR and First Aid Certified
- Bilingual
- Strategic planning
- Communications
- Emotional Intelligence
- Social integration
- Multi-tasking
- Leadership Training
- Management
Timeline
Sales Representative
The Flip Secrets
12.2023 - Current
Sales Representative
Beyond Six Figures
07.2023 - 12.2023
Bartender / Manager
Earls Kitchen & Bar
10.2019 - 12.2023
Pool Lifeguard
M.I.T
03.2019 - 10.2021
Barback
Towne
10.2018 - 12.2019
Sales Representative
Hollister Incorporated
01.2018 - 06.2018
Lifeguard
DCR
06.2017 - 07.2019
Certificate of Completion - Sales, Psychology, Communication
Remote Closing Academy
Certificate of Completion - Leadership And Communication
Napoleon Hill: Mastermind
High School Diploma -
Revere High School