Andrey Roa
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
Work History
Material Handler/Forklift Operator
Frontier Door & Cabinet
1801 Texas Ave
12.2023 - 05.2026
- Performed cycle counts and inventory control to accurately track product levels.
- Operated a sit-down propane forklift to offload 53 ft trailers, bobtails/box truck, flatbeds trailers, and other 3rd party logistics providers.
- Used sit-down propane, stand up, pallet jacks to put away received materials into the correct location.
- For shipping Pulled orders, staged and prepared shipments and have all corresponding paperwork for the shipments complete and ready to be shipped out.
- Worked in the receiving department making sure all products that arrived are received and verified by packing slip or invoices or the bill of lading.
Merchandise Associate/Sales Associate
Glazer's Beer And Beverage Of Texas
El Paso, TX
08.2021 - 12.2023
- Unloaded, sorted and stocked merchandise according to planogram and product placement.
- Install point-of-sale materials as directed
- Assist sales team with maintaining positive relationships with retail customers
- Complete stock rotations, shelf resets and backroom duties as needed
- Ensuring my assigned accounts are well-stocked with our products, efficiently placing orders, and maintaining constant communication with our clients are my top priorities.
Customer Service Representative
HGS - Hinduja Global Solutions
El Paso, TX
06.2020 - 07.2021
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintaining customer records and updating account information
- Handled over 90 calls daily
Warehouse Agent
Expeditors
Hawthorne, CA
05.2019 - 06.2020
- Scanning and properly filing all paperwork, including invoices, packing slip, and bill of lading etc, while also enter all paperwork to a spreadsheet for inventory tracking purposes.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- For receiving offload containers with forklift, verify by packing slips, or with invoices, receive into system with RF scanners or manually into the system.
- Put away into the correct location.
- Operated forklift stand up, sit down electric and propane, cherry picker, cascade slip sheet, turrant
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Pulled orders, inspect freights, palletized, load freight into containers.
- Used SAP system and RF scanners.
Shipping and Receiving Team Lead
BG Staffing
El Paso, TX
11.2015 - 04.2019
- Started off as a Shipping lead for three years in charge of 4 to 6 personals
- Had to make sure team members pull orders and have containers loaded before deadline.
- I had to perform safety training for my team and go over performance every week.
- Moved to the Receiving department where I manage high value products and manage 5 to 8 team members.
- Had to make sure my Team Received all product that came in before its deadline.
- Fully training my new employees on the products and the company
- Organizes and prioritizes the inbound and outbound activities. .
- Operated forklifts cherry picker, sit down electric and propane, stand ups, reach, clamps, electric pallet jack, a reach turret.
Material Handler
Leviton
7800 Trade Center Ave
07.2014 - 11.2015
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Manually put labels, shrink-wrap, break pallets and stand, bend and twist.
- offload and loaded product look for any damages or discrepancy
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
Education
High School Diploma -
Austin High School
El Paso, TXSkills
- Microsoft 365
- Customer Service
- Heavy Machine Operator
- Time Management Skills
- Bilingual
- Team Leadership
- Data entry
- Technical Proficiency
Timeline
Material Handler/Forklift Operator
Frontier Door & Cabinet
12.2023 - 05.2026
Merchandise Associate/Sales Associate
Glazer's Beer And Beverage Of Texas
08.2021 - 12.2023
Customer Service Representative
HGS - Hinduja Global Solutions
06.2020 - 07.2021
Warehouse Agent
Expeditors
05.2019 - 06.2020
Shipping and Receiving Team Lead
BG Staffing
11.2015 - 04.2019
Material Handler
Leviton
07.2014 - 11.2015
High School Diploma -
Austin High School