Andreya Martinez
San Angelo,TX
Summary
Proven Sterile Processing Technician with a track record of enhancing surgical team efficiency at Shannon Medical Center by optimizing sterilization techniques and inventory management, leading to reduced instrument turnaround time. Excelled in high-stress scenarios as a Customer Service Representative at Ross Dress for Less, demonstrating exceptional communication skills and empathy. Maintains rigorous adherence to workplace safety and patient confidentiality standards.
Detail-oriented Sterile Processing Technician with over 2.5 years of related experience became a reliable Team Leader for 2nd shift. Excellent verbal and written communication skills with hardworking and diligent nature.
Overview
3
3
years of professional experience
Work History
Sterile Processing Technician
Shannon Medical Center
03.2022 - 12.2024
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Supported surgical teams by responding promptly to last-minute requests and changes, ensuring no delays in surgical procedures.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Verified and maintained proper documents and records for sterilization.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Promoted a safe working environment, adhering to established guidelines for handling hazardous materials.
- Fostered a team-oriented environment by actively participating in staff meetings, sharing knowledge with peers, and providing constructive feedback on departmental performance.
- Prevented cross-contamination between sterile processing areas by diligently following proper workflow protocols at all times.
- Reduced instrument turnaround time by optimizing inventory management systems and streamlining communication between departments.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment maintenance services while maintaining high-quality standards.
Customer Service Representative
Ross Dress for Less
08.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Greeted customers entering store and responded promptly to customer needs.
Education
GED -
Howard College
San Angelo12-2024
Skills
- Steam sterilization
- Decontaminating surgical instruments
- High-level disinfection
- Decontamination procedures
- Manual cleaning
- Inventory rotation
- Surgical instrument knowledge
- Workplace safety
- Ethics and confidentiality
- Patient safety
- Sterilization techniques
- Communication skills
Timeline
Sterile Processing Technician
Shannon Medical Center
03.2022 - 12.2024
Customer Service Representative
Ross Dress for Less
08.2021 - 03.2022
GED -
Howard College