Andreya Person
Gwynn Oak,Maryland
Summary
An Empathetic young professional with a sensitive and compassionate approach, where professional experience, education and abilities would be an advantage to the growth of my employer but myself. Skillful and dedicated Customer Service Representative with experience in coordination, planning, medical terminology, and support of daily clinic and administrative functions.
Overview
7
7
years of professional experience
Work History
Dispatcher/ Customer Service Representative
ParamountC2
02.2023 - 04.2024
- Mitigates and prevents complaints from being escalated to resolve in initial contact
- Check in/ checking out delivery associates and be responsible for scheduling
- Greets all patients, family members and visitors into the department/service area. May screen visitors and issue.
- Working knowledge of computer skills and web-based applications, with ability to perform data entry.
- Receive complaints; resolve simple complaints; refers complicated complaints to patient advocates, supervisor and/or affected department(s); and assures follow-up.
- Monitors appearance of lobbies, waiting areas, elevators, and entrances.
- Documents all member or provider information and communications for quality and performance tracking
- Performs other duties as assigned such as administrative duties
- Serves as the front-line resolution advocate for customers and delivery associate
- Answering calls inbound and outbound calls
- Able to make swift decisions
- Utilize tracking systems to monitor the real-time location and status of shipments
- Provide regular updates to customers and internal stakeholders regarding shipment progress
- Maintain open and clear communication channels with drivers, clients, and internal teams
- Completes internal and external forms or documents accurately and completely, ensuring efficient processing such as claims, accidents, on road & off road injuries
Caregiver
Capital Home Care
03.2021 - 10.2021
- Function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
- Possess and display a genuine caring for, and interest in, Relate to and work with the ill, disabled, elderly, emotionally unstable and/or volatile residents of the facility
- Observe clients tendencies & behaviors
- Proficient in Microsoft Office.
- Efficient and aggregate data entry into the PM and EHR system for each patient
- Greets all patients, family members and visitors into the department/service area.
Volunteer
Doctors Community Hospital
06.2017 - 08.2019
- Providing hospitality services and customer service.
- Providing general information regarding the hospital
- Receiving and Forwarding Calls
- Managing & restocking inventory and supplies
- Observing patients tendencies and behaviors.
- Greets all patients, family members and visitors into the department/service area. May screen visitors and issue visitors pass
- Intermediate experience with Epic Software. Working knowledge of computer skills and web-based applications, with ability to perform data entry.
- May take patient and visitor complaints; resolve simple complaints; refers complicated complaints to patient advocates, supervisor and/or affected department(s); and assures follow-up.
- Monitors appearance of lobbies, waiting areas, elevators, and entrances.
Paratransit Driver
Mv Transporation
04.2024 - Current
- Transported elderly, disabled or otherwise limited passengers to doctors' offices and medical appointments and or to any destination set.
- Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
- Transport customers safely, to their destination and built positive relationships with them.
- Worked different route every day based on changing passenger locations and destinations.
Education
HIGH SCHOOL DIPLOMA -
FAIRMONT HEIGHTS HS
LANDOVER, MD05.2018
Skills
- Strong Work Ethic
- Adaptability
- Patient greeting
- Medical terminology knowledge
- Leadership
- Organization
- Problem solving
Awards
- CPR Certification
- First Aide Certification
Timeline
Paratransit Driver
Mv Transporation
04.2024 - Current
Dispatcher/ Customer Service Representative
ParamountC2
02.2023 - 04.2024
Caregiver
Capital Home Care
03.2021 - 10.2021
Volunteer
Doctors Community Hospital
06.2017 - 08.2019
HIGH SCHOOL DIPLOMA -
FAIRMONT HEIGHTS HS