Andria Allen
Perkins,OK
Summary
Dynamic leader with proven expertise in supply and inventory management and exceptional team leadership, honed at Walmart and Loves Travel Stop. Excelled in driving performance improvements and fostering employee development, achieving notable enhancements in customer satisfaction and operational efficiency. Skilled in vendor management and relationship building, adept at leveraging cross-functional teams for business growth.
Overview
25
25
years of professional experience
Work History
Operations Manager
Loves Travel Stop
Perry, OK
10.2023 - Current
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Created detailed reports on the performance of individual departments within operations.
- Managed scheduling, training and inventory control.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
Assistant Manager
Walmart
Edmond, OK
04.2015 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Evaluated employee performance and developed improvement plans.
- Coached and mentored employees by delivering training, guidance and performance monitoring.
Operations Manager
Loves Travel Stop
Guthrie, OK
11.2019 - 10.2023
- Delegated tasks align employee strengths with operational needs.
- Ensured efficient stock management through regular appraisal of inventory.
- Enhanced customer satisfaction through effective quality assurance practices.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Created detailed reports on the performance of individual departments within operations.
- Managed scheduling, training and inventory control.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Zone Merchandise Supervisor
Walmart
Stillwater, OK
03.2009 - 04.2015
- Analyzed staff performance and recommended changes to initiate operations improvements in store.
- Managed and evaluated financial documents, prepared reports and initiated sales decisions.
- Ensured compliance with government policies and implemented processes accordingly.
- Developed and maintained effective activity schedule and zone compliance with established timeframes.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
- Coordinated schedules and oversaw work of Apparel, unloaders, stockers and cashiers
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Department Manager
Walmart
Stillwater, OK
05.2000 - 05.2009
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Balanced workloads to meet targets without overtaxing employees.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Utilized excellent math skills to maintain accurate inventory levels.
- Employed process improvement initiatives within department.
- Performed opening and closing duties as part of management team, including cash management.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Greeted and assisted all customers daily in high-traffic retailer.
- Worked closely with sales associates to complete tasks.
- Delegated work to staff, setting priorities and goals.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Followed all safety protocols and company processes and procedures.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coached, trained and mentored new team members and manager trainees.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Education
Bachelor of Science - Business Analytics
Bellevue University
Bellevue, NE03-2027
Mathematics
Oklahoma State University
Stillwater, OK05-2008
Skills
- Vendor management
- Supply and inventory management
- Training and mentoring
- Relationship building
- Team leadership
- Staff development
- Rules and regulations
- Supervision and training
- Schedule management
- Performance improvements
- Recruiting and Hiring
- Goal setting
- Customer retention
- Employee development
- Sound judgment
- Purchasing and planning
- Trend forecasting
- Policy/program development
- Cross-functional team management
- Problem-solving
- Workforce management
- Management
- Business development
- Decision-making
- Employee motivation
Education and Training
other
Affiliations
- I enjoy painting and Reading
Timeline
Operations Manager
Loves Travel Stop
10.2023 - Current
Operations Manager
Loves Travel Stop
11.2019 - 10.2023
Assistant Manager
Walmart
04.2015 - Current
Zone Merchandise Supervisor
Walmart
03.2009 - 04.2015
Department Manager
Walmart
05.2000 - 05.2009
Bachelor of Science - Business Analytics
Bellevue University
Mathematics
Oklahoma State University