Andria Darata
Towson,MD
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Member Services Representative
Sam's Club
Lutherville Timonium, MD
07.2017 - 02.2024
- Handled all member problems and complaints with professionalism and courtesy
- Listened, identified, and recommended products and services to help meet members' needs
- Handle incoming phone calls from members and other departments to research errors and member issues
- Operate cash register
- Process returned merchandise as well as new membership requests.
Agent Cashier
Dept. of Veterans Affairs
Perryville, MD
11.2002 - 12.2012
- Responsible for planning, directing, and processing all remittances to include receipting and depositing all collections received (ie
- Salary overpayments, ineligible hospitalizations, travel overpayments, pharmacy co-payments, and patient funds)
- Used multi-line telephone system to process 60 to 80 inbound and outbound calls per day
- Maintained accountability for cash advances
- Resolved financial institution discrepancies and replenishments
- Prepared and disbursed checks for employee travel, Transitional Work Experience program, patient funds reconciled all outstanding accounts receivables with Accounting Dep withdrawals, etc
- Used automated computer system to retrieve information and input patient payments
- Used QuickBooks software to reconcile financial account daily
- Responded promptly to customer inquiries and complaints in a professional manner.
Accounting Technician
Defense Commissary Agency
Langley AFB, VA
07.2000 - 11.2002
- Solely responsible for financial accounts of assigned commissary with daily sales worth over $125,000
- Utilized several computer accounting programs to process receipts, invoices, weekly / monthly supply requisitions, transfers, and other financial documents in support of commissary operations
- Ensured all documents were processed in timely manner to avoid interest penalties
- Maintained, tracked, and balanced $3,000,000 inventory
- Communicated daily with store personnel and other government agencies to solve pricing discrepancies
- Determined types of adjustments necessary to balance accounts.
Troop Support Manager
United States Air Force
Hampton, VA
07.1996 - 02.2000
- Keyed in all receipts, orders, issues, transfers, inventories, and maintained current files of all documents
- Processed invoices and communicated with vendors daily to ensure timely payment
- Checked and verified all accountable documents to include subsistence receipts and cash turn-ins from dining facilities and contractor
- Calculated and certified acceptance of services from contractor
- Researched usage patterns and gathered data for establishment of food service contracts
- Maintained subsistence inventory worth over $1,000,000
- Acted as Food Service Accountant in absence of primary Accountant.
Mini-Commissary Manager
Langley AFB Commissary
Hampton, VA
10.1992 - 07.1996
- Managed small commissary worth over $5000
- In daily sales
- Supervised 10-15 employees to include cashiers, grocery baggers, and stock clerks
- Provided superior customer service by responding to customer inquiries and resolving customer concerns
- Devised checks and balances system to ensure store was properly stocked and items properly rotated thereby reducing not-in-stock items by 30%
- Acted as cashier when needed in place of regular cashiers.
Education
BBA - Hospital Administration
McDaniel College
Westminster, MDSkills
- Customer Service
- Issue Resolution
- Complaint Handling
- Customer Support
Timeline
Member Services Representative
Sam's Club
07.2017 - 02.2024
Agent Cashier
Dept. of Veterans Affairs
11.2002 - 12.2012
Accounting Technician
Defense Commissary Agency
07.2000 - 11.2002
Troop Support Manager
United States Air Force
07.1996 - 02.2000
Mini-Commissary Manager
Langley AFB Commissary
10.1992 - 07.1996
BBA - Hospital Administration
McDaniel College